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Do you cater for a gluten-free diet Thanks
22:35, 18/12/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know gluten-free options are available. Just let the venue know your requirements when you make your booking.
I hope this helps!
Wallis, itison Customer Support, 09:36, 21/12/20
If the lockdown isn’t lifted the voucher expires end of March so will that be extended or refunded?
10:58, 23/12/20
Hi there,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps!
Wallis, itison Customer Support, 12:21, 23/12/20
Is this just valid on a Sunday?
Margaret, 11:55, 26/12/20
Hi Margaret,
Thanks for getting in touch.
I can confirm this deal is valid on Sundays only.
I hope this answers your query though.
Rachael, itison Customer Support, 09:46, 29/12/20
Does 1 @ £13 voucher get 2 people entry and afternoon tea
marie, 16:48, 24/02/21
Hi Marie,
Thanks for getting in touch!
I can confirm Option 1 is £13 and includes entry and afternoon tea in the dining room for one person.
Option 2 is for two people, but this option is currently sold out - I'm sorry for the disappointment.
If it helps, multiple voucher purchases are permitted, so you're welcome to buy 2x £13 vouchers to cover two guests.
I hope this answers your question!
Courtney, itison Customer Support, 17:00, 24/02/21
Hi, what is the email address that the booking is to be made on please?
Angela
angela, 17:11, 27/02/21
Hi Angela,
Thanks for getting in touch!
I'm happy to let you know the booking email address is on the How To Book section of your vouchers. I’ve re-sent one of your vouchers to you by email, and it should be with you in a couple of minutes.
You can also view the booking information by heading to itison.com/my/complete_orders/.
I hope this helps!
Wallis, itison Customer Support, 09:48, 01/03/21