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It says a pamper day with facial, massage, manicure and pedicure but when I click to buy it’s only a facial that’s given as options. Which is correct? Is it a pamper day or just facial?
Denise, 12:18, 02/04/20
Hi Denise,
Thanks for getting in touch!
I can confirm this offer is valid for a facial only, but we do have another offer for a pamper day. You can view this by visiting https://www.itison.com/Glasgow/deals/pure-spa-beauty-pamper-day-choice-of-glasgow-locations.
I hope this helps!
Courtney, itison Customer Support, 15:11, 02/04/20
Hi there,
I received a voucher as a gift for a spa day with pure in Edinburgh. Due to the coronavirus pandemic it has now expired, I have called the venue and left a couple of messages . Can you help?
16:22, 14/04/20
Hi there,
Thanks for getting in touch!
I'm sorry you're having trouble with your voucher, but if the purchaser could let us know at support@itison.com, we'll be happy to help as soon as we can!
Gillian, itison Customer Support, 09:31, 16/04/20
I see this voucher is valid until November and at present due to Covid as it is illegal to do facials what will happen if this continues past the expiration date.
Roslyn, 11:46, 02/10/20
Hi Roslyn,
Thanks for getting in touch.
We are optimistic that these restrictions will be relaxed in plenty of time for you to use your voucher before the end of November.
Of course, if circumstances don't change as quickly as we'd all hope and this further impacts your ability to use your voucher, we will be monitoring this with the team at PURE Spa & Beauty and will be happy to potentially review the expiry date down the line.
I hope this helps!
Gillian, itison Customer Support, 12:33, 02/10/20