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Royal Deeside Railway tickets

Milton Of Crathes, Banchory, AB31 5QH

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Royal Deeside Railway tickets Royal Deeside Railway tickets Royal Deeside Railway tickets Royal Deeside Railway tickets

2 adult day tickets or a family day ticket aboard a heritage train with The Royal Deeside Railway; experience the excitement and glamour of a vintage railway journey - save up to 53%

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Questions and answers

Are dogs allowed on the train?

ELIZABETH, 07:15, 23/03/19

Hi Elizabeth,

Thanks for getting in touch!

I've double checked, and I'm happy to let you know well behaved dogs are allowed on the train and travel free of charge, but they must be kept under control and off the seats at all times.

I hope this helps!

Courtney, itison Customer Support, 11:35, 25/03/19

Excellent thanks.

ALEXANDER, 05:17, 22/04/19

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How many children does the family ticket cover?

10:02, 23/03/19

Hi there,

Thanks for getting in touch!

Option 2 is valid for 2 adults and 3 children. Children are classed as 15yrs and under.

I hope this helps!

Courtney, itison Customer Support, 12:29, 23/03/19

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what combination of tickets do I buy for three adults and one child?

Pat, 11:54, 23/03/19

Hi Pat,

Thanks for getting in touch!

Option 1 is valid for two adult day rover tickets, so you're welcome to buy one voucher to cover two adults and then pay directly for the additional adult and child.

I hope this helps!

Courtney, itison Customer Support, 12:30, 23/03/19

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Have just purchased two adult day rover tickets. I printed one off and the other has disappeared! Can you help please?

Pat, 13:17, 23/03/19

Hi Pat,

Thanks for getting in touch!

You can view all of your purchases by visiting www.itison.com/my/complete_orders.

I hope this helps!

Courtney, itison Customer Support, 17:09, 23/03/19

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Can I use for 1 adult and 1 child

14:58, 24/03/19

Hi there,

Thanks for getting in touch!

You can use voucher option 1 for one adult and one child.

I hope this helps!

Gillian, itison Customer Support, 15:00, 24/03/19

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Hi, is this only available to use on Saturday and Sundays between the specified dates, or any days? Thanks.

Blair, 17:58, 26/03/19

Hi Blair,

Thanks for getting in touch!

I'm happy to let you know this voucher is valid on Saturdays & Sundays only from 11am – 4pm; subject to availability.

The voucher is also valid from 11am – 4pm on specific Wednesdays throughout the Easter and summer holidays; 3, 10 Apr, 10, 17, 24, 31 Jul and 7 & 14 Aug 2019.

I hope this helps!

Ruth, itison Customer Support, 08:41, 27/03/19

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Please could you tell me what the rover tickets means thanks

Pauline, 09:29, 11/04/19

Hi Pauline,

Thanks for getting in touch!

I'm happy to confirm a rover ticket is a day ticket, so you can choose to come and go as you please, enjoying multiple journeys along the track as many times as you like during the day.

I hope this helps!

Ruth, itison Customer Support, 09:35, 11/04/19

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How do I use my refund voucher

Julia, 12:29, 17/04/19

Hi Julia,

Thanks for getting in touch!

If you have a promotional code to use at our checkout, just select "Add a gift card or promocode" after confirming how many vouchers you want to buy.

I hope this helps!

Gillian, itison Customer Support, 12:39, 17/04/19

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How do we access boarding? Exactly where do we start journey?

Sharon, 11:21, 20/04/19

Hi Sharon,

Thanks for getting in touch!

Your journey will start at The Royal Deeside Railway,
Milton Of Crathes, Banchory, AB31 5QH.

I hope this helps!

Gillian, itison Customer Support, 09:37, 21/04/19

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Where do you board the train

19:20, 20/04/19

Hi there,

Thanks for getting in touch!

Your journey will start at The Royal Deeside Railway,
Milton Of Crathes, Banchory, AB31 5QH.

I hope this helps!

Gillian, itison Customer Support, 09:37, 21/04/19

REPLY

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Are small dogs allowed on the train

ALEXANDER, 17:22, 21/04/19

Hi Alexander,

Thanks for getting in touch!

I've double checked, and I'm happy to let you know well behaved dogs are allowed on the train and travel free of charge, but they must be kept under control and off the seats at all times.

I hope this helps!

Courtney, itison Customer Support, 09:04, 22/04/19

REPLY

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I’ve bought vouchers for the crathes castle & gardens, is this nearby so we can do both on the same day ?

Louisa, 15:56, 01/05/19

Hi Louisa,

Thanks for getting in touch!

You're welcome to view more details about the Royal Deeside Railway's location and get directions by heading to https://www.deeside-railway.co.uk/servicesdir/map.html

I hope this helps!

Rachael, itison Customer Support, 16:11, 01/05/19

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Can you please advise which ticket I would require for 2 adults and a 2 year old?
Thanks

Suzanne, 07:09, 08/08/19

Hi Suzanne,

Thanks for getting in touch!

I happy to let you know under 3's travel free, so option 1 for two adults would be ideal for you.

I hope this answers your question!

Jen, itison Customer Support, 09:13, 08/08/19

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Hi.
Can you tell me if my voucher can be used when it's the 'cream teas' day?

09:04, 25/08/19

Hi there,

Thanks for getting in touch.

To discuss if your voucher can be used on certain days please contact the Royal Deeside Railway directly on 01330 844416 and they'll be happy to help.

I hope this helps!

Jen, itison Customer Support, 12:07, 25/08/19

I could not find out if your voucher can be used 29/09/2019. I would want yo purchase 3 tickets for 6 adults

12:48, 27/09/19

Hi there,

Thanks for getting in touch!

To find out if you can use your voucher on the 29th September, please contact Royal Deeside Railway directly by calling 01330 844416 and they be happy to advise.

I hope this helps!

Jen, itison Customer Support, 13:30, 27/09/19

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Can this ticket be used Sunday 29th September

12:44, 27/09/19

Hi there,

Thanks for getting in touch!

I can confirm this voucher is valid until Sun 20 Oct 2019; selected Sundays only, 11am – 4pm; subject to availability.

Dates are subject to change and availability; please check https://www.deeside-railway.co.uk/servicesdir/services19.html for train times prior to visiting.

I hope this helps!

Rachael, itison Customer Support, 12:59, 27/09/19

REPLY

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.

What to expect

Two adult day rover tickets

OR

Family day rover ticket 

Small print

Voucher is valid until Sun 20 Oct 2019; selected Sundays only, 11am – 4pm; subject to availability.

Excludes Mon - Sat.

Dates are subject to change and availability; please check here for train times prior to visiting.

Advance booking not required.

Multiple voucher purchases permitted.

Suitable for all ages. Children under 3 travel free.

Duration approx. 20 mins. 

Option 1 is valid for 2 adults.

Option 2 is valid for 2 adults and 3 children. Children are classed as 15yrs and under.

Voucher holders can enjoy multiple train journeys for the duration of the day.

Wheelchair access available at the station and on board unless specific carriages are out of service. Please note there are no disabled facilities.

The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.

Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.

Voucher is not exchangeable for cash or valid with any other offers.

Images used for illustrative purposes only.

  • The Royal Deeside Railway
  • Milton Of Crathes, Banchory,
    AB31 5QH
  • Tel: 01330 844416