Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
I am interested in the Royal Hotel Dornoch break, is there a time limit for taking this break. ie break has to be taken by which date. Thank you
15:58, 05/08/19
Hi there,
Thanks for getting in touch!
I’m happy to let you know these vouchers can be used as follows:
Option 1: Valid from Sun 27 Oct 2019 until Sun 29 Mar 2020, Sunday only, subject to availability. .
Options 2 & 3: Valid from Mon 21 Oct 2019 until Tue 31 Mar 2020 on the following days, subject to availability:
- Mon 21 Oct until Thur 31 Oct 2019: 7 days a week
- Fri 1 Nov 2019 until Fri 13 Mar 2020: Friday + Saturday only
- Sat 14 Mar until Tue 31 Mar 2020: 7 days a week
I hope this helps!
Gillian, itison Customer Support, 16:06, 05/08/19
am i correct in thinking that this voucher isnt valid from the 15th december till the 13th of feburary as per the small print? Thanks
03:49, 27/11/19
Hi there,
Thanks for getting in touch!
I can confirm this deal excludes the 15th Dec 2019 – 13th Feb 2020 so will not be accepted in this period.
I hope this answers your question though.
Rachael, itison Customer Support, 09:18, 27/11/19
Is it possible to add a round of golf to this deal?
10:52, 20/12/19
Hi there,
Thanks for getting in touch!
I'm afraid this deal doesn't include golf, but you're welcome to contact the Royal Golf Hotel directly on 01862 810283 and they'll be happy to discuss the possibility and cost of adding a round of golf.
I hope this helps!
Gillian, itison Customer Support, 11:46, 20/12/19
Can you book to golf at the same time as you make your booking and how much is a round of gold ?
Deborah, 00:26, 04/01/20
Hi there,
Thanks for getting in touch!
I'm afraid this deal doesn't include golf, but you're welcome to contact the Royal Golf Hotel directly on 01862 810283 and they'll be happy to discuss the possibility and cost of adding a round of golf.
I hope this helps!
Rachael, itison Customer Support, 09:37, 04/01/20
Hi there, can you please confirm this deal is not valid beyond 31 Mar? Would be looking to redeem on 3rd/4th April - apologies there’s just a few options so tad confusing
14:54, 06/01/20
Hi there,
Thanks for getting in touch!
I'm afraid these vouchers can't be used in April.
I hope this answers your question though!
Gillian, itison Customer Support, 15:24, 06/01/20
Is it possible to add one child (7 years old) to the room? Thanks
Gillian, 19:15, 27/01/20
Hi Gillian,
Thanks for getting in touch!
I'm happy to let you know children are permitted - for more information please discuss directly with the hotel on 01862 810283.
I hope this helps!
Gillian, itison Customer Support, 09:32, 28/01/20