Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi, I'm just wanting to query about the Sandman one night stay for £79 pound, once I have purchased the voucher, will the website then take me through to book the room or is this done separately?
Thank you!
Eve
Eve, 12:41, 15/01/19
Hi Eve,
Thanks for getting in touch!
I'm happy to let you know full instructions for making your booking will be included in the How To Book section of your voucher once you've purchased, including a telephone number to call to make your reservation.
I hope this helps!
Ruth, itison Customer Support, 13:15, 15/01/19
What happens if I need to cancel the booking?
Iain, 13:26, 17/01/19
Hi Iain,
Thanks for getting in touch!
If you need a refund just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 13:37, 17/01/19
Hi do have have Saturday the 9th of February available please and if so is it extra thank you
Tracy
Tracy, 10:46, 21/01/19
Hi Tracy,
Thanks for getting in touch!
I'm afraid this date is excluded from our offer.
I hope this answers your query.
Ruth, itison Customer Support, 11:12, 21/01/19
Can I book this for 9th March
12:12, 29/01/19
Hi there,
Thanks for getting in touch!
This voucher is valid to use until Thursday 28th February, so couldn't be used for a stay in March, I'm afraid.
I hope this answers your query.
Ruth, itison Customer Support, 13:06, 29/01/19
Is this deal available for Friday 1st Febuary ?
17:25, 29/01/19
Hi there,
Thanks for getting in touch!
This date isn't excluded from our offer, but if you'd like to check availability prior to purchase you're welcome to contact Sandman Signature Hotel directly, on 0191 229 260, and they'll be happy to advise.
I hope this helps!
Courtney, itison Customer Support, 17:37, 29/01/19