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Hi
Can you please clarify why I have paid £16 for the voucher and less than an hour later watching TV and I see your advert for this at the price of £15. Only a £1 but it's the principle. Many thanks for your assistance in this matter.
Paul, 17:52, 02/10/19
Hi Paul,
Thanks for getting in touch!
I can see you've also sent us a wee email, so I've replied to you directly with some more information.
I hope this helps!
Wallis, itison Customer Support, 16:26, 03/10/19
We are going to buy this voucher for 2 adults and a toddler under 2 years old. Is that ok?
20:11, 03/10/19
Hi there,
Thanks for getting in touch!
Yes, that's absolutely fine!
Gillian, itison Customer Support, 08:20, 04/10/19
Hi I just booked for the aquarium St Andrews could not get it printed off .Now I have lost it . can you help .Thank you
Jean, 09:31, 05/10/19
Hi Jean,
Thanks for getting in touch – I’m sorry you can't find your voucher.
Not to worry - I’ve re-sent it to you by email, and it should be with you in a couple of minutes. If it doesn’t come through, I’d suggest checking your junk or spam folder in case it’s filtered there.
You can also view and print your voucher by heading to https://www.itison.com/my/complete_orders/.
I hope this helps!
Wallis, itison Customer Support, 10:29, 05/10/19
Hi
We are currently on holiday in St Andrews and have just seen this deal. Sadly I don't have access to a printet. Is there a way round this or can they only accept printed tickets?
Regards
08:42, 22/10/19
Hi there,
Thanks for getting in touch!
I can confirm vouchers must be printed for redemption but you're welcome to contact the St Andrews Aquarium directly on 01334 474786 to discuss the possibility of presenting your voucher on a mobile device and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 09:17, 22/10/19
We are a family of 5, children are 9,7 & 2. Can I still purchase this deal as 2 and under go free? TIA
Laura, 00:31, 05/01/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know the family day pass is valid for up to 2 adults and 2 children, so you're welcome to use this for your 9 and 7-year-old. Your 2-year-old will then go free.
I hope this helps!
Courtney, itison Customer Support, 08:04, 05/01/20
I bought a voucher today and am waiting for an email confirming it
ann, 00:04, 19/01/20
Hi Ann,
Thanks for getting in touch!
Just in case it still hasn't arrived, I've re-sent your voucher to your registered email address now and you can also view and print it by heading to https://www.itison.com/my/complete_orders.
I hope this helps!
Gillian, itison Customer Support, 09:16, 19/01/20
Hi, can you use 2 vouchers at the same time for a group of 4 adults and 2 children?
18:09, 13/02/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know multiple purchases are permitted.
I hope this helps!
Courtney, itison Customer Support, 09:04, 14/02/20