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Hi, I've bought this voucher and keep getting bounced back to reception and sales at the hotel. They don't seem to know how to book it and say I have to book through you. BUT on your directions it says to call them. Can you help?
11:24, 08/03/19
Hi there,
Thanks for getting in touch!
I'm sorry you're having trouble arranging a booking with your voucher. We'll be happy to help with this, just call us on 0141 223 8843 - we're open Mon - Thu 9 - 5.30 and Fri 9 - 4.30.
Courtney, itison Customer Support, 11:58, 08/03/19
Hi, how can I check the 29th of April.is available before purchasing?
Alistair, 14:21, 08/03/19
Hi Alistair,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Thainstone House Hotel directly on 01467 621643 and they'll be happy to discuss.
I hope this helps!
Rachael, itison Customer Support, 14:54, 08/03/19
hi there, i really want to use this voucher on the 6th of may but i know it’s not valid then, is there any possible way of extending the validity of it just by a few days? thankyou, callum
callum, 22:57, 20/03/19
Hi Callum,
Thanks for getting in touch!
I'm afraid these vouchers are only valid until the 29th April for option 1 or the 30th April for option 2, and we sadly can't extend the expiry date beyond this.
We've some great deals in the pipeline, so hopefully something else suitable will pop up soon.
Ruth, itison Customer Support, 07:45, 21/03/19