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What’s the the code you refer to in the Craigmonie hotel deal
Margaret, 11:04, 20/07/19
Hi Margaret,
Thanks for getting in touch!
After purchasing the deal, you will receive your voucher which will have your personal voucher code on it and explain how to book your stay.
I hope this helps but if I can lend a hand with anything else please give us a call on 0141 223 8843 or drop us an email at support@itison.com and we'll be happy to help.
Jen, itison Customer Support, 12:02, 21/07/19
I have two vouchers in trying to use and only seem to be able to use one
Susan, 20:52, 01/09/19
Hi Susan,
Thanks for getting in touch!
I'm afraid only one gift card or promotional code can be used per order.
Please contact us by calling 0141 223 8843 or drop us a line at support@itison.com with your promotional codes and we can look into this for you.
I hope this helps.
Jen, itison Customer Support, 09:21, 02/09/19
Hi we are looking for a triple room for three adults from 4thoct until mon 7th October possibly bed and breakfast or bed breakfast and evening meal thank you
19:03, 25/07/19
Hi there,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact The Craigmonie Hotel directly on 01463 231649 to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise. They'll also be able to check the availability for the dates you're hoping for.
I hope this helps!
Wallis, itison Customer Support, 08:52, 26/07/19
Do u have availability for a double room sat14/15 sept
22:36, 26/07/19
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact the Craigmonie Hotel directly on 01463 231649 and they'll be happy to discuss.
I hope this helps!
Gillian, itison Customer Support, 10:20, 28/07/19
Is the hotel dog friendly?
16:18, 28/07/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know pets are permitted at this hotel for a supplementary charge of £5 per pet per night, which is payable directly to the hotel.
I hope this helps!
Gillian, itison Customer Support, 17:33, 28/07/19
just booked for one night at Craigmonie hotel but wanted 14th August as my husband has early hospital app on 15th also how do I get the code you refer to
Valerie MacGregor
Valerie, 20:43, 11/08/19
Hi Valerie,
Thanks for getting in touch!
I’m afraid this voucher can only be used from the 1st of October. If this means your voucher is no longer suitable, please email us at support@itison.com or call 0141 223 8843 within 14 days of purchase and we'll be happy to arrange a refund.
I hope this helps!
Wallis, itison Customer Support, 09:15, 12/08/19
Do I book my stay directly with the hotel, after receipt of my voucher?
Sandra, 13:06, 15/01/20
Hi Sandra,
Thanks for getting in touch!
You will be able to make your booking over the phone directly with the hotel after purchase.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 13:32, 15/01/20
Would I beable to add a child on to this booking? Also could I book for tomorrow?
Toni, 08:47, 07/02/20
Hi Toni,
Thanks for getting in touch!
I'm happy to let you know children are permitted. Under 12's can be accommodated in a family room for a supplement of £30 per room, per night including breakfast. If you pay this child supplement, you don't then need to pay a room upgrade supplement. Under 2s are free of charge and cots are available, subject to availability.
You can also make a booking for tomorrow, subject to availability at the hotel.
I hope this helps!
Gillian, itison Customer Support, 09:16, 07/02/20