Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi! Is it possible to add on a third night to the deal? And are we able to take a 1 year old with us? Thanks
09:18, 04/03/20
Hi there,
Thanks for getting in touch!
I'm happy to confirm multiple voucher purchases are permitted and can be used on consecutive nights, subject to availability.
I can confirm a maximum of 1 child permitted at a supplementary charge of £35 for an additional bed, children are classed as ages 12 and under and a max of 1 cot requires £15, payable directly to the hotel.
I hope this helps answer your questions.
Jen, itison Customer Support, 09:38, 04/03/20
Hi
If the hotel isn’t open by the end of June will the voucher get extended?
Thanks
18:32, 04/04/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know this deal is backed by our itison guarantee. If you can't use your voucher before the expiry date due to COVID-19, we'll issue an itison credit valid for 12 months.
I hope this helps!
Gillian, itison Customer Support, 10:55, 13/04/20
Hi, will the voucher time be extended due to the current situation.
Janine, 16:19, 12/04/20
Hi Janine,
Thanks for getting in touch!
I can confirm this voucher is valid until Tuesday 30th June 2020.
I hope this answers your question!
Gillian, itison Customer Support, 10:55, 13/04/20