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Is the hotel dog friendly.?
09:31, 29/07/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know up to 2 dogs can stay for a supplement of £15 per pet, per night, payable directly to the hotel.
I hope this helps!
Gillian, itison Customer Support, 09:37, 29/07/19
That’s great. Can we stay two nights on this deal? Friday 27/9 and Saturday 28/9?
19:25, 29/07/19
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 09:16, 30/07/19
Hello there can we get this deal for two nights for three people. Thanks in advance.
Billy, 19:01, 29/07/19
Hi Billy,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact The Portpatrick Hotel directly to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Courtney, itison Customer Support, 09:15, 30/07/19
Is this deal suitable for wheelchair users? Thanks
18:55, 30/07/19
Hi there,
Thanks for getting in touch!
The Portpatrick Hotel has confirmed wheelchair access is available. You're welcome to discuss this further with the hotel, and can view their contact details by visiting https://www.coastandcountryhotels.com/hotels/the-portpatrick.
I hope this helps!
Courtney, itison Customer Support, 09:11, 31/07/19
I have a voucher for this deal. Phoned the number on the website to be told had to contact the hotel . Did so to be told I had to book through the “ Itison hub”??
Ron, 14:13, 31/07/19
Hi Ron,
Thanks for getting in touch!
Once you've bought this deal you'll receive a unique voucher with full booking instructions, including an online booking portal. You can view this by heading to www.itison.com/my/complete_orders.
I hope this helps!
Courtney, itison Customer Support, 14:44, 31/07/19
Hi it says children are 12 and under and there’s a £15 supplement, are infants free or subject to same charge? My daughter is 1 (and we have our own travel cot) and normally free in hotels so I wanted to check first, thanks
ashleigh, 09:09, 05/08/19
Hi Ashleigh,
Thanks for getting in touch!
The Portpatrick Hotel have confirmed infants aren't subject to the £15 supplement and stay free of charge.
The hotel does have a limited number of cots available, which would be free of charge, but you're welcome to bring your own travel cot if preferred.
I hope this helps!
Wallis, itison Customer Support, 10:19, 05/08/19
Can you check availability be fore booking
Jacqueline, 09:14, 07/08/19
Hi Jacqueline,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 09:32, 07/08/19
Can’t I find out if my dates are available before I purchase?
Thanks
David, 22:43, 19/08/19
Hi David,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 07:51, 20/08/19