Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
What is your telephone number to enquire about reservations?
Mark, 10:50, 15/10/21
Hi Mark,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact The Ro directly on 01539 232625 and they'll be happy to discuss.
I hope this helps!
Courtney, itison Customer Support, 12:11, 15/10/21
Hi
We have two children one is almost 13 and the other is 10 can we add them both for the additional supplement? We also have a dog to add too
Thank you
Anna
17:30, 15/10/21
Hi Anna,
Thanks for getting in touch!
I’m happy to let you know children are permitted for a supplementary charge of £20 for BB and £35 for DBB; payable directly to the hotel.
Children are classed as ages 12 and under.
A max of 2 dogs are permitted at a supplementary charge of £25 per night; payable directly to the hotel.
I hope this helps!
Wallis, itison Customer Support, 11:37, 16/10/21
Is parking free
marion, 13:17, 16/10/21
Hi Marion,
Thanks for getting in touch!
To check parking availability before buying a voucher, please contact The Ro directly on 01539 232625 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 13:30, 16/10/21
What date in March does the two night deal end ?
10:04, 06/12/21
Hi there,
Thanks for getting in touch!
I can confirm this deal is valid until Thursday 31st March 2022.
I hope this helps!
Jen, itison Customer Support, 11:08, 06/12/21
How can we ensure a Lake View room with balcony?
t, 14:26, 24/12/21
Hi there,
Thanks for getting in touch!
I can confirm rooms can be upgraded to a wonderous lake view room for a supplementary charge of £20 per room per night which is payable directly to the hotel.
After purchasing your voucher and making your booking, please advise the hotel you are looking for a lake view room.
I hope this helps.
Jen, itison Customer Support, 09:47, 27/12/21
I’m trying to book a 2 night stay with dinner at the Ro but when I press buy now nothing happens.
Please can you let me know if this deal has expired
Thanks
Jane
Jane, 21:02, 07/01/22
Hi Jane,
Thanks for getting in touch.
This deal is still valid so I’m really sorry you’re having trouble placing your order.
I’ve had a look but I’m afraid your order didn’t complete.
You’re welcome to try again and you’ll know straight away if the transaction goes through as you’ll see a page confirming your order has been successful. If you don’t, I’d suggest trying again on another computer or device.
If we can lend a hand with anything else please just let us know at support@itison.com and we'll be happy to help!
I hope this helps!
Hannah, itison Customer Support, 07:59, 08/01/22
Is this deal still available?! It states that voucher must be booked by 31 October 2021! We are now in January 2022!
BernadetteBellamy, 11:55, 08/01/22
Hi there,
Thanks for getting in touch.
I can confirm the October book-by date referenced in the small print is for vouchers purchased for stays in October 2021.
I can confirm this voucher has another option for November-March stays and is valid until 31st March 2022.
I hope this helps!
Hannah, itison Customer Support, 13:37, 08/01/22
When does the voucher expire?
Anthea, 07:21, 27/01/22
Hi Anthea,
Thanks for getting in touch!
This voucher is valid until Thursday 31st March 2022.
I hope this helps!
Laura, itison Customer Support, 09:41, 27/01/22
It’s states can be used until 31/03/2022 but the what to expect piece is for Oct/Dec 2021. Can you please clarify.
linda, 07:17, 28/02/22
Hi Linda,
Thanks for getting in touch!
I'm happy to let you know there were two voucher options for this deal.
Our November-March voucher option is valid until 31st March 2022.
I hope this helps!
Hannah, itison Customer Support, 10:00, 28/02/22