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Can I buy today and book for tomorrow night?
Georgina, 14:09, 30/11/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know you can book for tomorrow night, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 14:14, 30/11/18
What does the 7 days mean on this deal ? Is it just running for the next 7 days?
Can only be used during the next 7 days?
Basically could it be bought as a Christmas present for someone to use in the New Year?
Many thanks Lesley
Lesley, 21:56, 06/12/18
Hi Lesley,
Thanks for getting in touch!
I'm happy to let you know this voucher is valid until Thur 28 Feb 2019, 7 days a week; subject to availability.
I hope this helps!
Rachael, itison Customer Support, 10:09, 07/12/18
I would like to buy this offer for my friends, but they have a 3 month old baby who would be with them. Do they still need to upgrade for £15 if the baby will be in a travel cot and won't be eating anything?
Kirsty, 14:19, 14/12/18
Hi Kirsty,
Thanks for getting in touch!
To discuss booking with an infant, please contact The Rocks hotel directly on 01368 862287 and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 11:23, 16/12/18
Hi there
I purchased this deal at the end of November and booked with the hotel to stay on 2 February. Apparently though the hotel is now closed and is not honouring vouchers - please can you let me know if this is the case and issue me a refund if it is? many thanks, Nicola
10:10, 09/01/19
Hi Nicola,
Thanks for getting in touch.
I'm truly sorry you've had trouble using your voucher. Please contact support@itison.com and we'll be happy to look into this further for you.
Courtney, itison Customer Support, 12:01, 09/01/19
I have a voucher for a two night stay at The Rocks Dunbar & have just been advised there is a message saying it is closed for a few weeks, can you advise what happens with my voucher as it is valid until end of February. Thanks Fiona Linton
fiona, 21:03, 11/01/19
Hi Fiona,
Thanks for getting in touch.
I'm truly sorry you've had trouble using your voucher. Please contact support@itison.com and we'll be happy to look into this further for you.
Rachael, itison Customer Support, 09:41, 12/01/19