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Will the hotel honour the voucher beyond September should the lockdown situation be extended for an indefinite period?
Anne, 11:49, 24/04/20
Hi Anne,
Thanks for getting in touch!
We know things are uncertain at the moment, and that's why we've introduced our itison guarantee. If you can't use your voucher due to Covid-19, we'll issue an itison credit for the next 12 months.
I hope this helps!
Gillian, itison Customer Support, 09:53, 27/04/20
Does this hotel have rooms that dogs are not allowed to stay in
Anne, 10:01, 02/05/20
Hi Anne,
Thanks for getting in touch.
You're welcome to contact The Royal Highland Hotel on 01463 231926 and they'll be happy to advise further on dog-free rooms.
I hope this helps!
Gillian, itison Customer Support, 10:19, 04/05/20
Hi
I am really interested in this voucher but to be honest I do not want spend 250 on the voucher only to be issued with a credit note should the lockdown or at least the measures in place prevent me from using it before the end of sept. There is also the worry that even if the lockdown and measures are lifted the hotel may have an influx of people trying to use their voucher before it runs out and therefore may not have enough availability.
1. I would happily pay for the voucher if I was guaranteed my money back if I am unable to use before end of sept for either of the reasons detailed above.
2. Would I be able to book dates with the hotel just now to ensure I get the dates I am looking for (assuming lockdown/measures are lifted.
Thanks
Kirsteen, 11:39, 11/05/20
Hi there,
Thanks for getting in touch.
We understand things are uncertain at the moment, and have made a guarantee to offer itison credit to use for 12 months for any purchases made after 24th March 2020 which can't be used due to Covid-19.
Bookings can be made by email after buying your voucher, but responses might take a wee bit longer than usual due to limited staffing.
I hope you’ll understand that while we aren’t in a position to extend our full refund policy right now, we’re still trying to help as much as possible with the offer of credit.
I hope this answers your question.
Courtney, itison Customer Support, 14:24, 11/05/20