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Hi there,
I am interested in this deal, can you please tell me if the burgers are gluten free and if the rolls are wrapped separately, as I am coeliac?
Thanks
J Hartley
Julie, 17:40, 18/12/20
Hi,
1) Is it really Wagyu beef or just the best beef from around the UK?
2) Will the beef come raw or cooked? If cooked, how is it done: rare, medium etc.?
3) Is there an instruction of how to prepare attached?
Thank you.
Foodie, 08:04, 20/12/20
Hi there,
Thanks for getting in touch!
Waagyu Burger has confirmed the following;
1) The rolls provided are not gluten-free
2) The beef is Wagyu
3) The beef arrives raw, ready to be cooked at home
4) Instructions on how to cook are included in the box and on their website
I hope this helps!
Courtney, itison Customer Support, 14:31, 22/12/20
Can you freeze the burgers?
Thanks
19:29, 20/12/20
Hi there,
Thanks for getting in touch!
Waagyu Burger has confirmed the burgers aren't suitable for freezing.
I hope this answers your question.
Courtney, itison Customer Support, 16:28, 22/12/20
Is this available for free collection or do you have to go for delivery?
12:36, 22/12/20
Hi there,
Thanks for getting in touch!
I can confirm this offer is available for delivery only, and orders can't be collected.
I hope this answers your question, though.
Courtney, itison Customer Support, 12:42, 22/12/20
Is the UK delivery cost included in this price?
Julie, 15:26, 02/01/21
Hi Julie,
Thanks for getting in touch!
I can confirm P&P is an additional £7 per kit.
I hope this helps!
Rachael, itison Customer Support, 10:32, 05/01/21
If I buy today can it be on delivery list tomorrow?
Janice, 13:48, 06/01/21
Hi Janice,
Thanks for getting in touch.
I cna confirm deliveries are made on Thursdays only from 11am - 6pm. Tracking information will be sent on the morning of delivery.
The delivery times provided are approximate and do not guarantee a delivery date unless otherwise stated.
I hope this helps!
Jen, itison Customer Support, 13:55, 06/01/21
Hi, I would like to buy this as a gift which I know I can but how can you pay for the p&p upfront so they don’t have to. Thanks
Ann-Marie, 21:58, 06/01/21
Hi Ann-Marie,
Thanks for getting in touch!
I can confirm you'll be able to redeem your voucher online after purchase and enter details and pay for delivery at this stage.
I hope this helps!
Rachael, itison Customer Support, 08:42, 07/01/21
Hello.
I can see in the small print that deliveries are made on Thursdays only, so I just wanted to ask if a specific Thursday can be requested when ordering, if it's far enough in advance?
Thank you!
Yan, 09:39, 15/01/21
Hi Yan,
Thanks for getting in touch.
I can confirm deliveries are made on Thursdays only from 11am - 6pm. Tracking information will be sent on the morning of delivery.
The delivery times provided are approximate and do not guarantee a delivery date unless otherwise stated.
However, I hope this helps answer your question.
Jen, itison Customer Support, 11:50, 15/01/21
What is the weight of each burger?
Allyson, 09:23, 19/01/21
Hi Allyson,
Thanks for getting in touch.
I can confirm the burgers are approximately 6oz patties.
I hope this helps.
Jen, itison Customer Support, 16:59, 19/01/21
Hi there, do you know how long roughly this offer is running for please? Thank you.
Gillian, 16:01, 19/01/21
Hi Gillian,
Thanks for getting in touch.
I can confirm this voucher is valid until Thur 25 Mar 2021. I'm afraid we're unable to confirm how long the deal will be available to buy as it is subject to sales.
I hope this helps though.
Rachael, itison Customer Support, 16:49, 19/01/21
Hello
I have just taken delivery of a Waagyu Burger kit which I expected to come with the buns into which to put the burgers? Should it not have done so?
Also can I freeze the burgers to keep them fresh as I will need to go and get some buns
Thank you
Carol
carol, 12:29, 21/01/21
Hi Carol,
Thanks for getting in touch.
I can confirm this offer includes 4 Barnets Bakery sesame brioche buns, so I'm sorry to hear this wasn't with your order. Please email [email protected] and we'll be happy to look into this further for you.
Waagyu Burger has confirmed the burgers aren't suitable for freezing.
I hope this answers your question.
Courtney, itison Customer Support, 12:37, 21/01/21
Would my order be delivered on Thursday this week if I booked today ?
Norma, 11:41, 25/01/21
Hi Norma,
Thanks for getting in touch!
I'm happy to confirm your order will be delivered on Thursday, if your voucher code is redeemed today.
I hope this helps!
Courtney, itison Customer Support, 12:46, 25/01/21
Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.
Voucher is valid from Thur 7 Jan 2021 until Thur 25 Mar 2021; subject to availability.
Multiple purchases are permitted.
UK wide delivery; P&P £7 per kit.
Deliveries are made on Thursdays only from 11am - 6pm. Tracking information will be sent on the morning of delivery.
Vouchers cannot be used in conjunction with any other discount or offer.
Desserts and drinks are available to add to your order for a supplementary charge; payable directly.
This item is non-refundable and we encourage you to check your goods upon receipt.
We hope you’re delighted with your order, however if for any reason you are not fully satisfied we’re happy to offer a full refund within 14 days of receipt of your goods.
In the event of goods being returned, you will be required to arrange and pay for the return of the items. We will refund the voucher cost within 14 days of receiving your returned goods.
The delivery times provided are approximate and do not guarantee a delivery date unless otherwise stated.
Images used for illustrative purposes only.