Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi there, it says on the deal duration approximately 1 hour. Is this correct as it doesn't seem long for kids to play and eat a meal? Usually 2 hours at soft plays. Many thanks.
Lisa, 08:55, 18/10/19
Hi Lisa,
Thanks for getting in touch!
I can confirm the duration is approximately 1 hour.
I hope this helps!
Gillian, itison Customer Support, 09:15, 18/10/19
If I take an annual membership am I restricted to one site where the membership is activated?
Hilary, 09:12, 18/10/19
Hi Hilary,
Thanks for getting in touch!
I can confirm your annual membership will be valid for either the Glasgow or East Kilbride venue.
I hope this answers your question!
Gillian, itison Customer Support, 09:30, 18/10/19
Is the annual membership available to use during school holidays aswell?
Sudaf, 22:22, 18/10/19
Hi Sudaf,
Thanks for getting in touch.
I can confirm annual memberships are valid during school holidays but exclude 25th - 26th December 2019 and 1st January 2020.
I hope this helps!
Jen, itison Customer Support, 10:05, 19/10/19
I am thinking of purchasing this deal to do my child’s party. Can I bring my own cake for use within the soft play. I won’t be using their party rooms as I will be purchasing the £10 deal. Also how long is the play time for wonder world. Thanks
kate, 20:45, 24/10/19
Hi Kate,
Thanks for getting in touch!
To confirm whether you can bring your own cake for your children's birthday party, please contact Wonder World directly by calling either 01355 223 622 for East Kilbride or 0141 429 8004 for Glasgow and they'll be happy to advise.
I can confirm playtime is approximately 1 hour.
I hope this helps!
Jen, itison Customer Support, 09:48, 25/10/19
Where is Wonder World in East Kilbride ?
Mrs, 09:16, 26/10/19
Hi there,
Thanks for getting in touch!
I can confirm Wonder World East Kilbride is situated at 2 Glenburn Road, East Kilbride, G74 5BA.
I hope this helps!
Rachael, itison Customer Support, 11:44, 26/10/19
Why not Falkirk?
Steve, 09:53, 26/10/19
Hi Steve,
Thanks for getting in touch!
You're welcome to view our deal for Falkirk Wonder World by heading to https://www.itison.com/Glasgow/deals/wonder-world-soft-play
I hope this helps!
Rachael, itison Customer Support, 11:46, 26/10/19
Not sure if this includes the meal? If not, is there any way it can if I pay extra so it does?
Deborah, 12:35, 03/11/19
Hi Deborah,
Thanks for getting in touch!
I can confirm option 1 and 2 include a meal and drink but I'm afraid annual memberships don't include a meal.
You can see the different options by clicking the green Buy Now button on the top right hand side.
I hope this helps!
Jen, itison Customer Support, 13:21, 03/11/19
Hi, I’m
Having trouble buying this.
I’m trying to purchase 3 single tickets but it’s not saying it’s unavailable.
Suzanne, 11:11, 08/02/20
Hi Suzanne,
Thanks for getting in touch!
I'm afraid this deal has ended and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Gillian, itison Customer Support, 11:20, 08/02/20