Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi, is this deal for beginners only, or are intermediate lessons included (kids)? thanks
09:13, 09/08/13
Hello there,
Thanks for getting in touch!
This particular offer is suitable for complete beginners only. Please note that we do work very closely with allour deal providers and may have something similar but more suitable for your requirements in the near future.
Kind regards,
Jenny @ itison
Jenny, itison Customer Support, 09:18, 09/08/13
OK Thanks for the information :)
09:41, 09/08/13
No problem!
Jenny @ itison
Jenny, itison Customer Support, 10:25, 09/08/13
Just checking the age limit.
Is the deal for over 16 years only.
My 14 year old would love it.
Thanks
09:59, 09/08/13
Hello there!
Thanks for your question.
This particular offer is valid for 16 years and over only, however you are welcome to contact Snow Factor at Xscape directly to discuss alternative classes that may be suitable at 0871 222 5672.
I hope this has helped!
Jenny @ itison
Jenny, itison Customer Support, 10:27, 09/08/13
Hi, If you purchase a voucher for two people can one person have skiing lessons and the other snowboarding.
I am wanting to buy this for my husband as we may be going a skiing holiday in the winter and he has never been skiing before. However I have been skiing several times and therefore cannot use this voucher. But I would love to brush up on my snowboarding as I have only done this once. Thank you
Karen, 11:56, 09/08/13
Hello Karen,
Thanks for your question!
You are welcome to book 1 person in for skiing and the other for snowboarding using the two person voucher - please ensure that this is highlighted at the time of booking to avoid any disappointment.
Enjoy your lessons!
Jenny @ itison
Jenny, itison Customer Support, 15:25, 09/08/13
Hi, I have one 17yr old and one 14yr old, if purchasing two vouchers would both be able to do ice climb, as my 14yr old is the keenest to do it.
15:27, 10/08/13
Hello there,
Thanks for getting in touch.
I;m afraid that this particular offer is valid for 16 years and over only, however you are welcome to contact Snow Factor at Xscape directly to discuss alternative classes that may be suitable for your 14 year old at 0871 222 5672.
Kind regards,
Jenny @ itison
Jenny, itison Customer Support, 10:13, 12/08/13
Hi, if I purchase two vouchers, can I use one for ski and the other for ice-climbing in two different dates?
Andrea, 18:54, 11/08/13
Hello Andrea,
Thanks for getting in touch.
Please note that multiple vouchers may be purchased as gifts only for this particular offer.
Kind regards,
Jenny @ itison
Jenny, itison Customer Support, 10:15, 12/08/13
Hi, my daughter and I have had one lesson at Snow Factor back in April, would we still be able to take advantage of this great deal - we still consider ourselves 'complete beginners' :D
Thanks
Donna, 14:20, 15/08/13
Hello Donna,
Thanks for getting in touch.
Please contact Snow Factor directly before purchasing your voucher at 0871 222 5672.
Kind regards,
Jenny @ itison
Jenny, itison Customer Support, 14:42, 15/08/13
Thanks for getting back to me so quickly. I'll give them a call :D
Donna, 15:46, 15/08/13
No problem!
Jenny @ itison
Jenny, itison Customer Support, 15:58, 15/08/13