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It says under 12 go free but child ticket is £4. So if our kids are all under 12 should we just get two adult tickets?! Thank you
07:56, 27/04/19
Hi there,
Thanks for getting in touch!
Under 12's do go free! Our child tickets are for those aged 12-17.
I hope this helps!
Gillian, itison Customer Support, 17:25, 29/04/19
Why are the child tickets coming up as £4 when the text says under 12s are free? I want to get tickets for 2 adults and 4 children. The children are aged from 5 to 9.
08:36, 27/04/19
Hi there,
Thanks for getting in touch!
Under 12's do go free! Our child tickets are for those aged 12-17.
I hope this helps!
Gillian, itison Customer Support, 17:25, 29/04/19
Can families bring there own cool box to the event.
STUART, 09:45, 27/04/19
Hi Stuart,
Thanks for getting in touch!
We're double checking this with the event organisers for you, and we'll be back in touch as soon as we can advise further!
Gillian, itison Customer Support, 17:26, 29/04/19
Hi Stuart,
Thanks for getting in touch!
I'm afraid no food or alcohol will be allowed into the event, but there will be numerous food stalls and a fully stocked bar on site.
I hope this helps!
Gillian, itison Customer Support, 15:58, 30/04/19
What teams are playing?
14:43, 27/04/19
Hi there,
Thanks for getting in touch!
52 rugby teams from all over the world will be taking part - for more information just head to http://www.edinburghcity7s.com/.
I hope this helps!
Gillian, itison Customer Support, 09:21, 29/04/19
Will we be able to go out and be re-admitted?
Will there be enough Portaloos?
Ann, 13:29, 28/04/19
Hi Ann,
Thanks for getting in touch!
We're double checking this with the event organisers for you, and we'll be back in touch as soon as we can advise further!
Gillian, itison Customer Support, 17:26, 29/04/19
Hi Ann,
Thanks again for getting in touch!
I'm happy to let you know wristbands will be distributed on exiting the venue, which means you can come and go as you please.
There will also be plenty of toilet facilities available.
I hope this helps!
Gillian, itison Customer Support, 15:59, 30/04/19
Hello, I bought tickets to this event, but didn’t use my app ( so they are not in my account history) . I can’t see an email with my tickets anywhere. The amount of £20 has been debited from my bank account. How can I get my tickets?
Tracey, 21:23, 30/05/19
Hi Tracey,
Thanks for getting in touch!
If you drop us a line at support@itison.com directly, we'll be happy to look into this for you!
Gillian, itison Customer Support, 09:52, 31/05/19