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Hi, we attended on the 6th December and had an amazing time, this was the night of the torrential storm so our kids got soaked through all their clothes and we were too wet to do the disco, can we go back just to do the disco? Also a bit sad that we stood up and said jokes, did dancing and interaction with all the elves- all the interaction With the elves and were never offered free marshmallows or disco tickets which some of their friends got on a night after ours? Grateful if you could help us complete our Elfingrove experience thanks?
00:17, 25/12/19
Hi there,
Thanks for getting in touch - I'm so glad you enjoyed the event!
I'm sorry you didn't use your tickets for the Silent Snow Disco, but I'm afraid you can't enter this without valid Elfingrove tickets.
I'm sorry if your family didn't receive any prizes, I'm afraid these are limited and given out at random.
I hope this answers your query.
Courtney, itison Customer Support, 09:15, 27/12/19