GlasGLOW: final tix remaining!

Botanic Gardens, 730 Great Western Road, G12 0UE

GlasGLOW: final tix remaining! GlasGLOW: final tix remaining! GlasGLOW: final tix remaining! GlasGLOW: final tix remaining! GlasGLOW: final tix remaining! GlasGLOW: final tix remaining!

FINAL TICKETS REMAINING: GlasGLOW at the Botanic Gardens; a world-class event brought to life for the first time this Halloween season - 27th Oct to 11th Nov

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Questions and answers

I have just bought 3 tickets, but I don't seem to have them. Will they be emailed to me?
Regards
Jenny McLeod

08:00, 21/08/18

Hi Jenny,

Thanks for getting in touch!

I'm sorry you haven't received your tickets, but you can print all three of them by heading to https://www.itison.com/my/complete_orders.

I hope this helps!

Gillian, itison Customer Support, 09:16, 21/08/18

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Will further tickets be released at a later date? I couldn't get the number of tickets I need.

Thanks!

09:52, 21/08/18

Hi there,

Thanks for getting in touch!

This event has been extremely popular so we're looking to see if there is an option to release extra tickets, and whether this will be possible.

I must stress I can't guarantee this will happen, but keep your eyes peeled on the website and our Facebook pages for any further updates!

Courtney, itison Customer Support, 17:54, 21/08/18

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hi Admin, im looking to purchase he £12 & £7 early bird tickets, which ones are they as I have tried a few different dates & times and they are showing £16 & £9
thanks
elaine

elaine, 10:17, 21/08/18

Hi Elaine,

Thanks for getting in touch!

Off-peak early bird tickets are available on the Monday and Tuesday dates.

I hope this helps!

Gillian, itison Customer Support, 10:23, 21/08/18

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I have booked tickets but i am wondering if i can change the day?

11:32, 21/08/18

Hi there,

Thanks for getting in touch!

I'm sorry your tickets aren't suitable. If you'd like to drop us a line on [email protected] we'll be happy to look into this for you.

I hope this helps in the meantime!

Ruth, itison Customer Support, 12:18, 21/08/18

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Hi I accidentally booked one adult ticket for Friday 2 November at 7pm however I hadn’t added a child ticket prior to checking out now the time is coming up as sold out. I really want to come along with my grandson and wonder if it’s possible to change the time to when I can get 2 tickets together?

Pauline, 17:57, 21/08/18

Hi there,

Thanks for getting in touch.

I'm sorry to hear your tickets are no longer suitable. Please contact [email protected] and we'll see if there is a way for us to help you with this.

I hope this helps in the meantime.

Courtney, itison Customer Support, 09:00, 22/08/18

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I have bought tickets for my children both of whom are on the autism spectrum. How autism aware is the event? e.g. quiet areas

I also noted that we are not allowed to bring food and drink on site. Unfortunately one of my children has specific dietary / drink requirements. He only drinks a certain beverage which isn't readily available (peach flavoured) and is quite specific around the snacks he'll eat. I would hate this to spoil his visit. We are travelling in a large group of 10. The rest of the group would be purchasing items on the day. Would it be ok for me to bring these items only for him?

I look forward to hearing from you

Kind regards

Gillian Quail

Gillian, 19:03, 21/08/18

Hi Gillian,

Thanks for getting in touch!

I'm afraid there are no quiet zones throughout this event, and we expect it will likely be quite busy and stimulating, with a lot of lights, sounds etc. If you personally think this would be suitable for your children then we'd love to have them along. I can let you know, generally speaking, food and drink can't be brought to the event with you.

I hope this answers your questions.

Courtney, itison Customer Support, 15:56, 22/08/18

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As it is an outside event what happens if it is pouring or blowing a hoolie - hope it wont be but u never know? Thanks

22:32, 21/08/18

Hi there,

Thanks for getting in touch!

What can we say, it’s Glasgow - we’re not afraid of a bit of rain and the event will go ahead unless we’re experiencing extreme weather conditions. Make sure you check the weather report and dress appropriately before heading out.

I hope this helps!

Courtney, itison Customer Support, 09:27, 22/08/18

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Hi. Will more tickets be released at full price? Thanks

08:45, 27/08/18

Hi there,

Thanks for getting in touch!

This event has been extremely popular so we're looking to see if there is an option to release further tickets at this time.

We can't guarantee this will happen, but keep your eyes peeled on the website and our Facebook pages for any further updates!

Jenny, itison Customer Support, 09:17, 27/08/18

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hi. i would like to bring my grandson who is autistic. Could you tell me if there is an autistic friendly time to come. Also do carers get any sort of discount ? Thankyou

14:04, 27/08/18

Hi there,

Thanks

I'm afraid there are no quiet zones throughout this event, and we expect it will likely be quite busy and stimulating, with a lot of lights, sounds etc. If you personally think this would be suitable for your child then we'd love to have them along.
Registered carers can go for free – you just need to show your ID on the night.

I hope this helps!

Courtney, itison Customer Support, 14:12, 27/08/18

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Hi is there consasion tickets for disabled

Elizabeth, 00:08, 28/08/18

Hi there,

Thanks for getting in touch!

I'm afraid there are no concession ticket prices available.

I hope this answers your query.

Courtney, itison Customer Support, 09:43, 28/08/18

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What do you mean by registered carer I am my daughters carer .what ID do I need.

Elizabeth, 00:14, 28/08/18

Hi there,

Thanks for getting in touch.

I've emailed you directly with some more information.

I hope this helps!

Courtney, itison Customer Support, 16:05, 30/08/18

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Are dogs allowed to the event ? Thank you

Lorna, 14:56, 28/08/18

Hi there,

Thanks for getting in touch!

We’re really sorry but no pooches (except assistance dogs) are allowed due to both the busy nature of the event and the hot lights, cable and kit which may attract too much canine attention.

I hope this answers your query.

Courtney, itison Customer Support, 15:02, 28/08/18

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I understand more dates have been added . Could i change my ticket to another date ?

Rhona, 11:24, 04/09/18

Hi there,

Thanks for getting in touch.

I'm afraid tickets can't be changed to different dates, I'm really sorry for the disappointment. If you can no longer make it on the date you've bought for you're welcome to perhaps pass these tickets to a friend or family member to use instead.

I hope this answers your query.

Courtney, itison Customer Support, 11:37, 04/09/18

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You are advertising added dates from the 4th November until 11th November are they already booked ?
Regards E Docherty

Edna, 17:56, 05/09/18

Hi there,

Thanks for getting in touch!

I'm happy to let you know tickets for the new dates are available to buy by popping over to https://www.itison.com/Glasgow/events/glasglow

I hope this helps!

Ruth, itison Customer Support, 09:21, 06/09/18

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Is the finale shown everynight, and is there a reduction for seniors ?

carol, 08:17, 08/09/18

Hi Carol,

Thanks for getting in touch!

I'm happy to let you know the finale will be there every night, but I'm afraid there aren't any concession tickets available.

I hope this answers your questions!

Gillian, itison Customer Support, 09:58, 09/09/18

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I am a keen photographer. Is photography permitted what restrictions are in place around it? Will I be able to carry photography kit ie a camera bag containing lenses and also a separate camera tripod? Will I be permitted to use a tripod within the event?

Mark, 09:43, 09/09/18

Hi Mark,

Thanks for getting in touch!

I'm happy to let you know photography is allowed and tripods are also permitted, but please take care to ensure it isn’t a trip hazard for other event goers.

I hope this helps!

Gillian, itison Customer Support, 10:01, 09/09/18

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Hi, I purchased 4 itison vouchers for Sunday 4th November at 8.15pm at Glasglow. Unfortunately, I have made an error and we are unable to go that weekend. Is it possible to change the tickets to another date?

larraine, 14:41, 09/09/18

Hi Larraine,

Thanks for getting in touch!

If you need help with your order, please get in touch with us at [email protected] directly and we'll do our best to lend a hand!

Gillian, itison Customer Support, 14:46, 09/09/18

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Av ordered four tickets can’t c them on my email .. how will a print them thanks

22:00, 27/09/18

Hi there,

Thanks for getting in touch!

You can view your tickets by heading to www.itison.com/my/complete_orders, but if you're having trouble finding your order please contact [email protected]

I hope this helps!

Courtney, itison Customer Support, 09:12, 28/09/18

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Hi do carers have to buy a ticket too, or is it free for carers accompanying a person with disability?

Mary, 08:57, 29/09/18

Hi Mary,

Thanks for getting in touch!

I'm happy to let you know registered carers can go for free – you just need to show your ID on the night.

Drop our customer support team a message at [email protected] with your full name and the date and time of your chosen performance, and we'll make sure we have a note of your name at the gates.

I hope this helps.

Rachael, itison Customer Support, 10:55, 30/09/18

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Hi. Getting as far as pay now... pop up says only choose 1 item???

lynne, 20:23, 01/10/18

Hi Lynne,

Thanks for getting in touch!

I'm sorry you're having trouble purchasing your tickets, if you're still having bother please feel free to call us on 0141 223 8843 and we'll be happy to talk you through this. We're open Mon - Thu 9 - 5.30 and Fri 9 - 4.30.

I hope this helps!

Courtney, itison Customer Support, 07:51, 02/10/18

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Hi i have a voucher for myself for Saturday 27th, my husband is away on this date, would I be able to exchange my ticket and buy an extra ticket for another date for both of us please?

Charmaine, 20:52, 05/10/18

Hi Charmaine,

Thanks for getting in touch!

If you need help with your order, just drop us a line at [email protected] directly and do our best to lend a hand!

Gillian, itison Customer Support, 10:13, 07/10/18

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Do you have disabled tickets, if so how much do they cost

S, 21:11, 05/10/18

Hi there,

Thanks for getting in touch!

I'm happy to let you know can attend with a standard ticket. Wheelchairs and mobility scooters are permitted but please note that parts of the route are narrow, including one optional area where the paths are particularly narrow. There are also a couple of inclines.

I hope this helps!

Gillian, itison Customer Support, 10:12, 07/10/18

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Hi there, i have bought 1 adult and 2 kids tickets for Sun 28 October at 8.30pm. Is there anyway I can add another adult ticket for this day/time as my husband's op has been moved and he is now able to come. I look forward to hearing from you. Kind regards katie

Katie, 17:43, 08/10/18

Hi Katie,

Thanks for getting in touch!

I'm afraid tickets for the 28th October at 8.30pm are now sold out, I'm really sorry for the disappointment.

I hope this answers your question.

Courtney, itison Customer Support, 09:04, 09/10/18

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Hi my son has a disabled cinema card and railcard is this suitable proof for me as his carer to enter free?

Jacqui, 15:15, 09/10/18

Hi Jacqui,

Thanks for getting in touch!

I'm happy to let you know registered carers can go for free – you just need to show your ID on the night.

Drop our customer support team a message at [email protected] with your full name and the date and time of your chosen performance, and we'll make sure we have a note of your name at the gates.

I hope this helps.

Rachael, itison Customer Support, 15:27, 09/10/18

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Is there parking nearby? If not how far away is the nearest available car park?

Ann, 08:14, 11/10/18

Hi Ann,

Thanks for getting in touch!

Parking is extremely limited in the West End so we’d strongly encourage you to take public transport if you can. There is a small amount of on-street metered parking available on Queen Margaret Drive, and a car park a few minutes' walk away at Lilybank Gardens, just off Ashton Lane.

I hope this helps!

Courtney, itison Customer Support, 09:45, 11/10/18

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Are you offering free place for carers and discounted tickets for autistic adults/ children?

Simon, 10:03, 11/10/18

Hi Simon,

Thanks for getting in touch!

I'm happy to let you know registered carers can go for free – you just need to show your ID on the night. Discounted tickets aren't available for this event.

Drop our customer support team a message at [email protected] with your full name and the date and time of your chosen performance, and we'll make sure we have a note of your name at the gates.

I hope this helps.

Courtney, itison Customer Support, 10:15, 11/10/18

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We are Simple Simon's Perfect Pies from Biggar. We sell our pies in Waitrose. Can we sell at Glasglow please?

Fiona, 07:52, 13/10/18

Hi Fiona,

Thanks for getting in touch!

If you'd like to discuss the possibility of working with us at GlasGLOW, just drop the team a line on [email protected] and they'll be happy to advise further.

I hope this helps!

Ruth, itison Customer Support, 09:49, 14/10/18

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Is there any possibility of getting one more Childs ticket for 6:30pm on Tuesday
30th October. Already have one and did not think other child would be available to go due to hospital visits. They now can.
Pleased to hear.

David, 11:19, 19/10/18

Hi David,

Thanks for getting in touch.

I'm so sorry, but I'm afraid this timeslot has completely sold out.

I hope this answers your question though.

Gillian, itison Customer Support, 11:28, 19/10/18

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I am I guide dog puppy walker , can I bring her ?

Sandra, 22:45, 19/10/18

Hi Sandra,

Thanks for getting in touch!

Assistance dogs are permitted, but I'm afraid puppies in training wouldn't be allowed. This is due both to the busy nature of the event and the hot lights, cable and kit which may be quite exciting for a wee pup.

I hope this answers your query!

Courtney, itison Customer Support, 13:04, 22/10/18

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Hi, I’ve bought some tickets for the 2nd November - and I’m wndering if there’s a chance to buy any further tickets due to cancellations. Our entry times are 17:45 & 18:00. We’d like to enjoy the event with other family members. Thankyou

Denice, 16:14, 21/10/18

Hi Denice,

Thanks for getting in touch!

I'm afraid the 2nd of November is now sold out and we can't sell any more tickets.

I hope this answers your question.

Courtney, itison Customer Support, 09:15, 22/10/18

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Hi I was wondering if I could change the day
Lisa

00:33, 22/10/18

Hi Lisa,

Thanks for getting in touch!

I'm sorry your tickets aren't suitable. If you'd like to drop us a line on [email protected] we'll be happy to look into this for you.

I hope this helps in the meantime!

Courtney, itison Customer Support, 09:15, 22/10/18

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Are there Personal assistant passes available for disabled customers please? Thanks

Bridget, 15:44, 22/10/18

Hi Bridget,

Thanks for getting in touch!

I'm happy to let you know registered carers can go for free – you just need to show your ID on the night.

Drop our customer support team a message at [email protected] with your full name and the date and time of your chosen performance, and we'll make sure we have a note of your name at the gates.

I hope this helps.

Ruth, itison Customer Support, 16:35, 22/10/18

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Have a member of my family with severe arachnophobia, are there any spiders at GlasGLOW?

ANDY, 20:37, 22/10/18

Hi Andy,

Thanks for getting in touch.

The GlasGLOW team have confirmed some fake spiders will feature at the event.

I hope this helps.

Jenny, itison Customer Support, 13:20, 23/10/18

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How do I view my ticket?

15:29, 26/10/18

Hi there,

Thanks for getting in touch!

Once you've bought your tickets you'll be able to view them by heading to www.itison.com/my/complete_orders.

I hope this helps!

Courtney, itison Customer Support, 15:51, 26/10/18

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How do we get there and where to park please?

Lynne, 13:44, 28/10/18

Hi Lynne,

Thanks for getting in touch!

This event is taking place at the Botanic Gardens, 730 Great Western Road.

Parking is extremely limited in the West End so we’d strongly encourage you to take public transport if you can. There is a small amount of on-street metered parking available on Queen Margaret Drive, and a car park a few minutes' walk away at Lilybank Gardens, just off Ashton Lane.

I hope this helps!

Rachael, itison Customer Support, 14:24, 28/10/18

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Hi,
Just returned from a great xperience at the event.
What was very disappointing is that we travelled for an hour to get there, brought friends and were very much looking forward to the churros and food on offer. We entered at 8:35 (official time was 9;00 to find that some of the food vendors had already sold out and there were large queues at the others with a 15 minute queue for churros. On completion off the walk an hour later we returned to the food stands which all had sold out signs up. As the ticket price is the same for all sessions I expect the same access to food Asmara anyone else. It was meant to be part of the experience and we were very disappointed not to be able to get anything to eat. C. Bell. 281018

23:06, 28/10/18

HI there,

Thanks for getting int ouch, though I'm sorry you weren't able to purchase food at GlasGLOW when you went along.

If you'd like to discuss this further, you're welcome to drop us a line on [email protected] and we'll be happy to look into this for you.

Ruth, itison Customer Support, 09:30, 29/10/18

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Do you have tickets avaliable for saturday 3rd november

Deborah, 12:47, 29/10/18

Hi Deborah,

Thanks for getting in touch.

Sorry, this particular date has now sold out and we're unable to release any further tickets at this point - you can view all remaining dates and times available on the offer by clicking Buy Now.

I hope you may be able to attend another time!

Jenny, itison Customer Support, 12:53, 29/10/18

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My son bought 7 adult tickets and one child ticket for Friday 2nd November. There has been a change of plan and we now need an additional child ticket but it appears sold out on the site. Is there anyway of getting another childs ticket?

11:00, 30/10/18

Hi there,

Thanks for getting in touch.

I'm afraid the 2nd of November is now sold out and has reached capacity, so we can't sell any further tickets.

I'm sorry for the disappointment on this occasion.

Courtney, itison Customer Support, 11:35, 30/10/18

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Can you tell me what type of food is available at this event, I am bringing 2 young children who can be a bit fussy but would like this to be part of the experience.

Joyce, 20:12, 30/10/18

HI Joyce,

Thanks for getting in touch!

I'm happy to let you know the food options on offer include marshmallows for roasting, churros, shrimp rolls, hot dogs and more. Hopefully, you'll find something the little 'uns will enjoy!

I hope this helps.

Ruth, itison Customer Support, 08:22, 31/10/18

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Hi there I wonder if you can help me. I have two tickets for tonight at 6.45 and was wondering if I could add another person? Thanks.

Hannah, 14:37, 31/10/18

Hi there,

Thanks for getting in touch.

I'm afraid tonight's event is now sold out and has reached capacity, so we can't sell any further tickets.

I'm sorry for the disappointment on this occasion.

Courtney, itison Customer Support, 14:51, 31/10/18

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Are umbrellas permitted? I've been to events before and they have been confiscated at entry. Thanks

18:48, 31/10/18

Hi there,

Thanks for getting in touch!

I'm happy to let you know umbrellas are permitted in the park, though hopefully, it won't be necessary!

Ruth, itison Customer Support, 08:47, 01/11/18

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If I buy my family some tickets , can they go Friday the 2nd November or Saturday the 3rd
Thanks

Alexis, 19:34, 01/11/18

Hi Alexis,

Thanks for getting in touch.

I'm afraid the 2nd and 3rd of November are now sold out has reached capacity, so we can't sell any further tickets.

I hope you find another suitable date!

Courtney, itison Customer Support, 09:03, 02/11/18

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If u are 15 years old do you need to be accompanied by an adult ?

21:46, 01/11/18

Hi there,

Thanks for getting in touch!

I'm happy to let you know 15-year-old's are welcome along without parental supervision.

I hope this helps!

Courtney, itison Customer Support, 09:09, 02/11/18

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Hi just wondering if there is allocated parking at this event

Nicola, 13:59, 04/11/18

Hi Nicola,

Thanks for getting in touch!

There's no allocated parking for this event and parking in the West End is very limited. We'd recommend taking advantage of the Park & Ride at Shields Road station and taking the subway to Hillhead or Kelvinbridge, or maybe getting the bus along if you can.

I hope this helps!

Ruth, itison Customer Support, 15:19, 04/11/18

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I booked tickets for this event last Thursday and haven’t had an email confirmation of the tickets so unsure how to print them off.

Suzanne, 20:45, 06/11/18

Hi there,

Thanks for getting in touch.

You can view your tickets by heading to My itison and then My Orders, or just visit www.itison.com/my/complete_orders.

I hope this helps!

Courtney, itison Customer Support, 08:21, 07/11/18

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Hi,

Can you please let me know if there are tickets remaining for Saturday? Your site shows that there are tickets remaining and then showing as sold out.

Thanks

Claire, 22:23, 08/11/18

Hi Claire,

Thanks for getting in touch.

I'm afraid this event is currently sold out and we can't sell any further tickets.

I'm sorry for the disappointment, but I hope you this answers your question.

Courtney, itison Customer Support, 08:49, 09/11/18

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Hi. Is it possible to get 2 or 3 tickets plz for any day. It’s showing sold out??

Areeb, 14:36, 09/11/18

Hi Areeb,

Thanks for getting in touch.

I'm afraid this event has sold out and we can't sell any further tickets.

I'm sorry for the disappointment, but I hope you this answers your question.

Gillian, itison Customer Support, 14:45, 09/11/18

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.

Small print

Check out the full GlasGLOW FAQs here.

Multiple purchases permitted.

Tickets are valid for your specified ticket time - you can arrive up to 30 minutes before, but please ensure you arrive at least 10 minutes before your ticket time.

Duration: the GlasGLOW journey lasts approx. 60 - 90 minutes but there's plenty to keep you entertained if you'd like to take your time.

Suitable for all ages; under 3's go free but still require a ticket, children are classed as ages 3 - 15 years. Prams are permitted.

Great for all ages - there's one area which young children (and some adults!) might find a wee bit scary but it's well signposted so you can skip it if you prefer.

Some areas along the route include flashing lights and strobe lighting which are unsuitable for those with photo-sensitive epilepsy.

Outdoor event - remember to dress for the weather! If you want to get into the Halloween spirit, dressing up is more than welcome :)

Bringing food and drink is not permitted; food and drink will be available to buy onsite.

Alcohol is not permitted.

Toilets will be available and located along the route at multiple points.

Small bags are permitted.

Accessibility: Wheelchairs and mobility scooters are permitted but please note that parts of the route are narrow, including one optional area where the paths are particularly narrow. There are also a couple of inclines. If you have any queries, please contact [email protected].

No pets permitted; assistance dogs only.

Site closes at 10:45pm.

Tickets can be presented on mobile device or printed for redemption; please show your ticket on arrival. 

Ticket is non-refundable unless event is cancelled. 

Ticket is not exchangeable for cash or valid with any other offers. 

Images used for illustrative purposes only.

  • Botanic Gardens
  • 730 Great Western Road,
    G12 0UE