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Are we able to cancel this due to illness? My partner and I have covid and we are booked in for tomorrow night at 7.30pm.
20:52, 09/02/23
Hi there,
Thanks for getting in touch.
I’m really sorry, but I'm afraid we can’t refund or credit event tickets unless the event is cancelled.
If it helps though, I’m happy to let you know these tickets are transferable between people. If you can’t make it to the event yourself, you’re welcome to perhaps give your tickets to a friend or family member to use instead.
I hope this helps.
Rachael, itison Customer Support, 09:07, 10/02/23