Can i use a family ticket to admit 1 adult and 3 kids?

Gail, 19:54, 02/10/19

Do adults need a ticket

09:46, 14/10/19

can prams go on the train?

Ashley, 07:39, 15/10/19

Can you purchase tickets for 2 adults and 1 child?

John, 10:03, 15/10/19

How do I include the visit and gift with Santa?

Monica, 10:13, 15/10/19

I have purchased 2 family tickets for the event on the 23rd of December. It said that for a further £10 you could book to see Santa which I would like to do for 4 children however I could not see where that could be added. Please can you advise. With thanks.

15:50, 15/10/19

Hi I booked 3 tickets earlier this evening for 14th Dec at 10.00 I haven't recieved any conformation email can you let me know when I can expect conformation ,
Thank you

Cynthia, 19:13, 15/10/19

Hi there
I would like to book a family ticket but I have three children (3,4 and 6).
I see the ticket allows two adults and two children, what can I do to get a ticket for my youngest?
Thank you x

Laura, 08:10, 16/10/19

Hi- if under 1s are free does this mean I don’t need a ticket for my 11 month old son? I can just buy a ticket for myself and take my him with me?

09:27, 17/10/19

Hi, do I need a ticket for every adult and child going to the event?

Alison, 12:13, 22/10/19

Hi there! Il be buying tickets for 2.30pm! Can you tell me what time it shuts? And will this be the time we are going on the train at? Thanks

Clare, 08:32, 27/10/19

hi ive booked tickets for 2 oclock for the train ride was wondering if its best to do stalls and rides ebfore of after event ?

kerry, 08:45, 30/10/19

Can I just confirm the train ride and show takes 25 minutes for both? Train ride outside and show indoors?

09:02, 30/10/19

Hi, I have booked this event and have the confirmation email and tickets. Your website says they must be printed can we just show the QR code from our phone. I do not have a printer nor a library card ?

16:47, 01/11/19

Hi if I purchase the 3:30 slot can I arrive earlier To use the rides and look about the stall before our train ride and show or can we not come until time on booking?

Laura, 11:27, 03/11/19

Hi there I’ve just bought ticket for 3pm on sun 15th for my son (I also need a ticket but it’s full) can you transfer us both to a later slot?

07:09, 05/11/19

Hi I would like to take 9 month old baby, I understand he will ride free with myself purchasing an adult ticket. I would like him to visit santa, can you advise if he is also free or will he cost £10?

gill, 00:25, 12/11/19

Hi, can you advise if Santa will be available anytime throughout the day or is he only there for a specific period? Can I also ask if my time slot is at 11am how early should I arrive to be let in and is it possible to enter the museum for a look round prior to our time slot? Many thanks :)

Louise, 11:03, 12/12/19

Hi,

Is the vaccine passport app required to attend this event?
Thanks

12:58, 28/11/21

I thought I had bought a voucher (family tkt) for Saturday 23rd December at 12 noon.
I don't seem to have a voucher. Have a bought it?

14:30, 08/12/21

Hi can I notified by email if more vouchers are to be released? or can I be notifed if a similar deal comes up?

14:33, 08/12/21