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Hello! Is this still going ahead? Thanks!
Jill, 15:52, 09/05/20
Hi Jill,
Thanks for getting in touch.
We are in the process of contacting everyone with tickets to upcoming events which have been cancelled and will be in touch shortly with more information. We're really sorry for the delay here - although we are working across hundreds of events, we are aiming to contact everyone as soon as possible.
Thanks for your patience in the meantime.
Gillian, itison Customer Support, 10:54, 11/05/20
Do all ticket options allow sampling of "minimum of 10 samples and glass", then the VIP extras being the bag, and super VIP getting T shirt. Is that as well as a bag ? Thanks John.
John, 15:27, 04/07/20
Hi John,
Thanks for getting in touch!
I'm happy to let you know all options include a rum punch, souvenir glass, a rum guide and a minimum of 10 free samples.
The VIP ticket also includes 2 rums and mixers, fast track entry and a festival tote bag, and the Super VIP ticket also includes a further 2 rums and mixers (so 4 in total) and a Rum Festival t-shirt.
I hope this helps!
Wallis, itison Customer Support, 15:34, 04/07/20
What would happen if the event was cancelled next year because COVID is still here?
Awaise, 21:02, 28/08/20
Hi Awaise,
Thanks for getting in touch!
You can view our Covid-19 Guarantee by visiting https://www.itison.com/pages/guarantee.
I hope this helps!
Courtney, itison Customer Support, 10:13, 29/08/20
Hi I have this booked for 3rd October this year, does this still go ahead or has it been postponed until then..
Thanks
jacqueline, 13:06, 15/09/20
Hi Jacqueline,
Thanks for getting in touch.
I'm afraid October's event has been postponed until the 5th of June 2021, I'm sorry if you hadn't received our email to explain this.
Your original tickets are valid for this new date, and you can view these by visiting www.itison.com/my/complete_orders. If you've any questions, just email support@itison.com.
I hope this helps!
Courtney, itison Customer Support, 14:16, 15/09/20
Will this be on with the Covid restrictions? If it’s not, do we get a refund? ☺️
Claire, 14:45, 07/03/21
Hi there,
Thanks for getting in touch.
We are hopeful this event will be able to go ahead as planned in June but, if not, we will be happy to cancel your tickets in line with our Covid-19 guarantee: https://www.itison.com/guarantee.
I hope this helps!
Gillian, itison Customer Support, 15:51, 07/03/21
what time does this rum festival finish at on the Saturday.
John, 20:45, 12/04/21
Hi John,
Thanks for getting in touch!
Saturday's events are held at 12.30pm and 6.30pm, and will last up to 5hrs, approx.
I hope this helps!
Courtney, itison Customer Support, 09:58, 13/04/21
Hi,
Is this still on tomorrow? On our printed tickets it says 17th July now?
Thanks
John, 12:51, 04/06/21
Hi John,
Thanks for getting in touch!
We're really sorry if you didn't receive our previous email about this event, but I can confirm it has been rescheduled to July.
Your current tickets remain valid and if you'd like any further detail, you're welcome to drop us a line at support@itison.com directly.
I hope this helps!
Gillian, itison Customer Support, 13:48, 04/06/21
Hi. Can you tell me when this festival will be. My last email from you says 17th July, but when I check the ticket it says 2nd October??
08:42, 09/07/21
Hi there,
Thanks for getting in touch!
We're really sorry if you didn't receive our previous email about this event, but I can confirm it has been rescheduled again to October.
Your current tickets remain valid and if you'd like any further detail, you're welcome to drop us a line at support@itison.com directly.
I hope this helps!
Wallis, itison Customer Support, 09:09, 09/07/21