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Why have my new card details been declined? I no longer use Mastercard.
Thanks for getting in touch – I’m really sorry you’re having trouble placing your order.
I’ve had a look and I’m afraid your order didn’t complete because your bank declined the payment. I’d recommend contacting them directly to find out why, and they’ll hopefully be able to explain.
You’re welcome to try again once you've spoken to your bank by visiting https://www.itison.com/Glasgow/products/shop_products/9110/messages
You’ll know straight away if the transaction goes through, as you’ll see a page confirming your order has been successful.
I hope this helps!
Rachael, itison Customer Support, 16:09, 11/12/20
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