Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi, I’m interested in this deal but not keen on the menu is there any way you can purchase anything else from the menu ??
19:56, 30/09/19
Hi there,
Thanks for getting in touch!
While the menu is subject to seasonal change, I'm afraid you can only order from the Restaurant Dinner menu.
I hope this answers your question.
Gillian, itison Customer Support, 09:16, 01/10/19
Can you stay a Friday or sat night with this deal? Thanks
Suzie, 08:08, 03/10/19
Hi Suzie,
Thanks for getting in touch!
I'm afraid these vouchers exclude all Fridays and Saturdays.
I hope this answers your question though.
Gillian, itison Customer Support, 09:12, 03/10/19
Where can I see the available dates?
Stuart, 09:44, 03/10/19
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 09:54, 03/10/19
Ok thank you
Stuart, 10:00, 03/10/19
The voucher is until 23rd December does that mean it can be used on the 23rd aswell?
Sophie, 13:10, 03/10/19
Hi Sophie,
Thanks for getting in touch!
I'm happy to let you know this voucher can be used up to and including Monday 23rd December 2019, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 13:59, 03/10/19
Looking to visit overnight Thursday 10/10/19 - please confirm availability before I purchase. Thank you
Eileen, 14:58, 03/10/19
Hi Eileen,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 15:52, 03/10/19
Hi, I'm interested in booking the overnight stay in the two bedroom suite (Cuillin suites). Is this available for 3 adults (my son is Age 21).
Carol, 21:07, 07/10/19
Hi Carol,
Thanks for getting in touch!
Our vouchers are for 2 adults only.
I hope this answers your question though.
Gillian, itison Customer Support, 08:04, 08/10/19
Is it dog friendly ? And can we bring ours
Barrie, 11:53, 14/10/19
Hi there,
Thanks for getting in touch!
I'm afraid dogs aren't permitted at this hotel.
I hope this answers your question though.
Courtney, itison Customer Support, 11:59, 14/10/19
Hi can I take 3 kids - 4, 10 and 13 and pay surcharge of £30 for 13 year old or even surcharge for the two older kids? The 4 year old would sleep with us.
10:15, 02/11/19
Hi there,
Thanks for getting in touch!
I can confirm no children are permitted with vouchers 1 and 2.
A max of 2 children are permitted with the other options. Ages 10 and under permitted free of charge and paying for all meals as taken. Ages 11 – 16 years require a supplementary charge of £30 per child per night; payable directly to the hotel. You're welcome to discuss any additional guests with the hotel directly and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 12:40, 02/11/19
Hi I am looking for a single room is there a deal for that? Thanks
lynette, 10:35, 16/12/19
Hi Lynette,
Thanks for getting in touch.
I'm afraid the option for a one-bedroom suite has currently sold out and we're unable to sell any more vouchers at the moment.
I hope this answers your question though.
Rachael, itison Customer Support, 11:04, 16/12/19
How do I book if i have been gifted a code
Lisa, 17:13, 08/01/20
Hi Lisa,
Thanks for getting in touch!
You should be able to book your voucher by following the 'book online now' link. If you need any further help our support team are happy to help at support@itison.com
I hope this helps!
Rachael, itison Customer Support, 17:41, 08/01/20
HI CAN YOU ADVISE IF THIS OFFER IS AVAILABLE 27TH-29TH OF MARCH BEFOR I PURCHASE AS IT IS FOR A SPECIAL BIRTHDAY PRESENT
THANKS
14:49, 16/01/20
Hi there,
Thanks for getting in touch!
I'm afraid this voucher excludes Fridays and Saturdays.
I hope this answers your question though.
Wallis, itison Customer Support, 15:47, 16/01/20