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Hi, how much would it be for our 5yr old daughter to come as well on the 2 night itison deal?, thank you.
Tony, 19:20, 16/11/18
Hi Tony,
Thanks for getting in touch!
I can confirm children are permitted and included in the overall headcount with this deal. You are welcome to discuss the possibility of adding an additional person to your booking with Mottram Hall directly on 01625 822 151 and they'll be happy to advise on any supplementary costs.
I hope this helps!
Rachael, itison Customer Support, 10:53, 17/11/18
Booked this deal, are cancellations/refunds allowed??
Caroline, 20:39, 25/11/18
Hi Caroline,
Thanks for getting in touch!
I’m happy to let you know we do offer a full refund on unused vouchers within 14 days of their purchase.
Please note you risk forfeiting your voucher if you cancel within 48 hours of your booking.
I hope this helps!
Rachael, itison Customer Support, 09:13, 26/11/18
What price is dinner.
For the 1 night stay?
Brian, 14:31, 02/12/18
Hi Brian,
Thanks for getting in touch.
I'm afraid dinner is not included with the voucher for an overnight stay. You're welcome to contact Mottram Hall Hotel directly on 01625 822 151 and they'll be happy to advise on any supplementary costs.
I hope this helps.
Rachael, itison Customer Support, 14:56, 02/12/18
Can this be used at weekends??
Joanne, 16:34, 18/12/18
Hi Joanne,
Thanks for getting in touch!
I'm happy to let you know this voucher can be used 7 days a week, subject to availability, but a supplement of £40 is required for Saturday stays, payable directly to the hotel.
I hope this helps!
Gillian, itison Customer Support, 16:49, 18/12/18
Hello
Can I redeem Itison voucher during online room-booking on the official website of the hotel?
Lily, 15:37, 19/01/19
Hi Lily,
Thanks for getting in touch.
I can confirm all booking instructions will be printed on your voucher with a direct number to make your booking with Mottram Hall Hotel, bookings will not be accepted online.
I hope this answers your question.
Rachael, itison Customer Support, 15:52, 19/01/19
Hi, when I purchase this voucher when do I need to use it buy? I’m confused to the dates - can I purchase the voucher and use it at anytime with booking with the hotel?
16:43, 24/01/19
Hi there,
Thanks for getting in touch!
I can confirm this voucher is valid until Thur 28 Feb 2018, and can be used 7 days a week; subject to availability.
I hope this helps!
Courtney, itison Customer Support, 16:58, 24/01/19
Hiya - when does the voucher run out?? 2018?? Surely it’s 2019??
Bec, 18:37, 24/01/19
Hi Bec,
Thanks for getting in touch!
This voucher can be used until Thursday 28th Feb 2019.
There seems to be an error in the small print which will now be updated so thanks for drawing this to our attention.
I hope this helps!
Lauren
Lauren, itison Customer Support, 10:02, 25/01/19