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I have a question I would like to ask … I have received two one night vouchers for a hotel am I able to use them on two consecutive nights. Thankyou
shirley, 12:34, 05/06/20
Hi Shirley,
Thanks for getting in touch!
I’m happy to let you know multiple vouchers can be used on consecutive nights, subject to availability.
I hope this helps!
Wallis, itison Customer Support, 12:38, 05/06/20
I have emailed this hotel twice on 13th and 14th July 2020 regarding this deal which is for a family birthday celebration but have not received confirmation from them and don’t want to miss out can you help .?
11:09, 14/07/20
Hi there,
Thanks for getting in touch.
Most venues are now planning to reopen but please bear with them as they adapt to the current circumstances, and replies may take a little longer than usual but they will get back to you asap.
I hope this helps.
Courtney, itison Customer Support, 12:01, 14/07/20
Can we get a room with 2 single beds ?
Alex, 08:16, 04/08/20
Hi Alex,
Thanks for getting in touch.
I can confirm a double or twin standard room is available with this deal.
I hope this helps!
Rachael, itison Customer Support, 09:27, 04/08/20
Hi can you tell me if you have rooms with a King size bed. Thanks Pat
Patrick, 16:41, 04/08/20
Hi Patrick,
Thanks for getting in touch.
I can confirm a double or twin standard room is available.
Rooms can be upgraded for a supplementary charge per room per night: River View room £20, River View Executive £50 and Suite £80; payable directly to the hotel and subject to availability.
To check their availability before buying a voucher, please contact
The Columba Hotel directly on 01463 231 391 and they'll be happy to discuss.
I hope this helps!
Rachael, itison Customer Support, 16:58, 04/08/20
Require family room for 2adults and 5year old and 10 year old
Alanring, 12:24, 23/08/20
Hi there,
Thanks for getting in touch!
I can confirm a max of 1 child is permitted with this offer. Children are classed as ages 12 and under, paying for all meals as taken. Family room upgrade required for a supplementary charge of £10 per room per night; payable directly to the hotel.
I hope you find another suitable offer.
Courtney, itison Customer Support, 08:23, 24/08/20
My husband has had a knee replacement but is fairly mobile , however a walk in shower would be such an advantage
Please confirm if rooms like this are available.
Thanks
Mary, 16:44, 14/09/20
Hi Mary,
Thanks for getting in touch!
The Columba Hotel has confirmed they have 2 rooms with walk-in showers available. They've asked you contact them directly to check availability for these room types.
I hope this helps!
Courtney, itison Customer Support, 17:15, 14/09/20
Parking at a surcharge ? Can you explain please as we travel by car ? Thanks
Mary, 16:48, 14/09/20
Hi Mary,
Thanks for getting in touch!
To discuss local parking and the charges included, you're welcome to contact The Columba Hotel directly, on 01463 231 391, and they'll be happy to lend a hand.
I hope this helps!
Courtney, itison Customer Support, 17:17, 14/09/20
How do I get a voucher
20:22, 10/11/20
Hi there,
Thanks for getting in touch.
To purchase a voucher, just click the Buy Now button and after selecting which option you would like, click Continue and enter your payment details.
You will then be sent your voucher and you can also view it on your account here https://www.itison.com/my/complete_orders.
I hope this helps!
Jen, itison Customer Support, 09:09, 11/11/20
During the pandemic if there are restriction brought in stopping us from using our voucher will it be extended
Jane, 19:49, 22/11/20
Hi Jane,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps.
Wallis, itison Customer Support, 09:50, 23/11/20