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Hi,
How much is the supplementary charge to extend the stay by a night?
Thanks,
Nick
16:26, 26/11/21
Hi Nick,
Thanks for getting in touch!
I can confirm your stay can be extended by a night for a supplementary charge; please discuss directly with Sheraton Grand Hotel & Spa.
I hope this helps!
Courtney, itison Customer Support, 09:18, 27/11/21
Hi there, my sister and I might purchase this deal for my mum for xmas - do any of the rooms accommodate 3 and could we add a third person on and pay the difference? Thanks
Gillian, 12:03, 27/11/21
Hi Gillian,
Thanks for getting in touch!
To discuss the possibility and cost of adding a third person to your stay please contact Sheraton Grand Hotel & Spa directly and they'll be happy to advise.
I hope this helps.
Courtney, itison Customer Support, 12:55, 27/11/21
Hi , how much would be to add the hydro pool on ?
Karen, 21:13, 29/11/21
Hi Karen,
Thanks for getting in touch.
I'm afraid this offer excludes access to the Hydropool and Thermal Suite in One Spa. You are welcome to contact Sheraton Grand Hotel & Spa directly to discuss the option of adding this on directly though and they'll be happy to advise on any additional charges.
I hope this helps in the meantime.
Rachael, itison Customer Support, 10:10, 30/11/21
Thanks for clarifying Rachael, the devil is always in the detail. I initially thought it was an extremely good offer if it included the thermal suite but now not so sure. I hope many people don't get caught out with that one though!!
10:30, 05/12/21
How much extra do the hotel charge for access to one spa and hydro pool as I see this isn’t included with the stay thanks
Nicole, 14:45, 07/12/21
Hi Nicole,
Thanks for getting in touch!
To discuss the cost of adding spa access to your stay please contact Sheraton Grand Hotel & Spa and they'll be happy to discuss.
I hope this helps!
Courtney, itison Customer Support, 17:18, 07/12/21
I would like to secure my preferred date before purchasing, is this possible ?
Diana, 18:56, 13/12/21
Hi Diana,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 09:08, 14/12/21
Hi there,
Am I able to purchase access to the spa hydropool for an extra charge like it says on your website?
Thanks
Tayler
12:19, 20/12/21
Hi there,
Thanks for getting in touch!
I can confirm this deal excludes access to the Hydropool and Thermal Suite in One Spa.
However, I hope this helps answer your question.
Jen, itison Customer Support, 14:12, 20/12/21
Hi I’ve bought a voucher for the Sheraton grand Hotel Edinburgh I wanted January 21st but it want let me choose that date. I called the hotel and the have lots of castle view rooms available so why does it show on your site not available.
22:19, 24/12/21
Hi there,
Thanks for getting in touch.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
I hope this helps.
Jen, itison Customer Support, 09:57, 27/12/21
Hi I am looking to book Sheraton In Edinburgh on sat 5th for four people. Can I get this deal for that weekend?
15:10, 31/12/21
Hi there,
Thanks for getting in touch!
I'm happy to confirm the 5th of January is included in this offer; subject to availability.
Please note, a supplementary charge of £30 is required for Saturday stays; payable directly to the hotel.
I hope this helps!
Courtney, itison Customer Support, 14:19, 02/01/22