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Im confused. I can book this for £159 on trump website. Its actually cheaper than your “deal” and thats for a deluxe room ? Can you explain please
Ross, 11:15, 21/11/19
Hi Ross,
Thanks for getting in touch.
I’m happy to help clear this up, as our prices are all checked before our deals go on sale.
This deal is for 2 people and includes:
- an overnight stay in a deluxe room for 2, including breakfast and use of facilities, which averages at £130 per person over the validity of our deal
This gives a top price of £259 and as our vouchers are £169, the saving is 34%
Our deal providers can offer their own promotions directly, and I’m afraid we don’t have much control over these. Where we can though, we will link to their website on our deal so you check their offers out before you buy.
I hope this helps!
Gillian, itison Customer Support, 11:40, 21/11/19
I have emailed a screen capture for 2 adults in feb with breakfast the price is £159 unfortunately i found this out after buying the voucher. This isnt a deal to me its the normal price plus £10........
Ross, 12:58, 21/11/19
Hi Ross,
Thanks for getting back in touch.
I've sent you over a wee email directly, but I'm sorry the deal is no longer suitable for you.
Gillian, itison Customer Support, 16:55, 21/11/19
Is dogs allowed
Margaret, 18:25, 22/11/19
Hi Margaret,
Thanks for getting in touch!
I'm happy to let you know a maximum of one dog can stay for a supplement of £10 per night.
I hope this helps!
Wallis, itison Customer Support, 08:55, 23/11/19
Hi. Before booking, are you able to tell me if Thurs 2nd Jan is available? Thanks, Claire
Claire, 17:22, 25/11/19
Hi Claire,
Thanks for getting in touch!
You'll be able to check availability and make a booking immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 17:29, 25/11/19
Can I take 2 kids with this deal and pay a supplement ?
julie, 12:09, 27/12/19
Hi Julie,
Thanks for getting in touch.
I'm afraid a maximum of 1 child if permitted with this deal.
I hope this helps answer your question!
Jen
Jen, itison Customer Support, 12:29, 27/12/19
When does the deal finish
Joanne, 15:33, 02/01/20
Hi Joanne,
Thanks for getting in touch!
I'm afraid we can't confirm when this deal will be on sale till as it is subject to sales but you're welcome to view the validity period for each option in the small print prior to purchase.
I hope this helps!
Rachael, itison Customer Support, 09:21, 03/01/20
We would like to take our 12 year old son would he be extra and could he sleep in the same room ?
david, 02:26, 11/01/20
Hi David,
Thanks for getting in touch.
I can confirm a maximum of 1 child is permitted and ages 4-12 years require a supplement of £40 per child including all meals from the kids menu when eating with adults which is payable directly to hotel.
I hope this helps!
Jen, itison Customer Support, 08:41, 11/01/20
Can I bring my 11 year old daughter and can she use the spa? Will it cost extra for her
23:02, 16/01/20
Hi there,
Thanks for getting in touch.
I can confirm a maximum of 1 child is permitted and ages 4-12 years require a supplement of £40 per child including all meals from the kids menu when eating with adults which is payable directly to the hotel.
If you'd like to discuss access to the spa you're welcome to contact Trump Turnberry directly and they'll be happy to advise further.
I hope this helps!
Rachael, itison Customer Support, 09:19, 17/01/20
Hi can a child be added on for a supplement?! She’s 1 year old. Thanks x
Emma, 20:19, 23/01/20
Hi Emma,
Thanks for getting in touch!
I can confirm a max of 1 child is permitted; under 3’s stay free.
I hope this helps!
Rachael, itison Customer Support, 09:38, 24/01/20