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Is it possible for my ANTA candle to be delivered to County Donegal, Ireland?
Thank you.
12:57, 07/02/21
Hi there,
Thanks for getting in touch!
I'm afraid delivery is only available to UK addresses.
I hope this answers your question though.
Gillian, itison Customer Support, 09:14, 08/02/21
I ordered 2 candles then immediately cancelled when I read that delivery would be £6.95 Per Item!! Does that apply even if both candles are being delivered to the same address?
Irene, 10:16, 08/02/21
Hi Irene,
Thanks for getting in touch.
I can confirm P&P is charged at £6.95 per item, even if delivered to the same address.
I hope this answers your question.
Courtney, itison Customer Support, 10:53, 08/02/21
I have tried a number of times in the last hour to buy a Flamingo Rose scented candle at your offer price of £26. Unfortunately, the price at check out always comes out at its standard price of £48. Can you please advise me what I have to do to buy it at £26. Thanks
Richard, 17:01, 10/02/21
Hi Richard,
Thanks for getting in touch!
Once you've reached the final checkout on the ANTA site, you'll be able to enter your voucher code in the Gift Card or Discount Code field. This will then update your checkout to £0.00.
I hope this helps!
Courtney, itison Customer Support, 09:27, 11/02/21
I have purchased this voucher however in addition to post and packaging they want to charge me tax on this product. This is not in the terms and conditions. Please advise
09:25, 12/02/21
Hi there,
Thanks for getting in touch!
Once you've reached the final checkout on the ANTA site, you'll be able to enter your voucher code in the Gift Card or Discount Code field. This will then update your checkout to £0.00. UK wide P&P is then £6.95 per item. if you see any further charges or are needing help with your order please contact our support team directly at support@itison.com and they'll be happy to advise further.
I hope this helps!
Rachael, itison Customer Support, 09:29, 12/02/21
Explain colour if partridge beaker ?
Thank you so much
elaine, 13:20, 15/02/21
Hi Elaine,
Thanks for getting in touch!
I'm happy to let you know you can view the Partridge beaker by heading to https://www.anta.co.uk/collections/candles/products/partridge-candle-beaker-with-decoration.
I hope this helps!
Wallis, itison Customer Support, 13:30, 15/02/21
I live close by, can I collect from the store rather than pay postage?
Wendy, 19:15, 16/02/21
Hi Wendy,
Thanks for getting in touch!
I'm afraid this voucher is valid for delivery only, as the stores are currently closed under COVID-19 restrictions.
I hope this answers your question though.
Wallis, itison Customer Support, 15:09, 17/02/21
I purchased the Thistle and Harebell candles for £48.
Voucher arrived in my e Mail. I have been trying to apply the voucher code to order and it keeps saying it’s not a valid cod
Susan, 22:29, 21/02/21
Hi Susan,
Thanks for getting in touch – I’m really sorry your voucher code isn’t working.
It’s definitely correct, but the Anta Scotland website might be a wee bit sensitive. If you haven’t already, I’d recommend copying and pasting the code directly from your voucher to make sure it matches exactly.
If it still doesn’t work, please email us at support@itison.com and we'll be happy to look into this for you.
I hope this helps!
Wallis, itison Customer Support, 10:56, 22/02/21
I would like to purchase 1xHarebel Beaker - Secret Garden Scented £26 plus £6.95 delivery, I have a voucher for the value of £22 credited to my account due to COVID. Would I be able to use my credit towards the Anta candle?
Best regards
Elizabeth Smith
ELIZABETH, 20:15, 24/02/21
Hi Elizabeth,
Thanks for getting in touch!
You can indeed use your credit to order a voucher for this deal, you just won't be able to use your credit towards covering the postage charge.
I hope this helps!
Gillian, itison Customer Support, 09:00, 25/02/21
Thanks Gillian, I should have asked could this be sent to a friends address.
Regards
Elizabeth
ELIZABETH, 12:07, 25/02/21
Hi Elizabeth,
Thanks for getting in touch!
I'm happy to confirm you're welcome to enter a friend's delivery address when redeeming your voucher with ANTA.
I hope this helps!
Courtney, itison Customer Support, 12:16, 25/02/21