Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Do you have a 100% vegan box ?
Fiona, 10:36, 05/12/20
Hi Fiona,
Thanks for getting in touch!
I'm afraid a full vegan box isn't available with this deal.
I hope this answers your question though.
Wallis, itison Customer Support, 10:23, 07/12/20
Just to let you know that I was still charged £4.10 for postage even though I was listed as a free postcode. My postcode is G781QL. Have a misunderstood the deal?
10:07, 08/12/20
Hi there,
Thanks for getting in touch.
I can confirm G78 addresses shouldn't need to pay P&P charges. We'd recommend contacting Banilla Box directly, as P&P charges are by themselves rather than itison, and they should be able to lend a hand.
I hope this helps in the meantime.
Courtney, itison Customer Support, 13:07, 08/12/20