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I wanted to buy this voucher for a specific date but if the date isn’t available can I get a refund
Magdalene, 09:14, 16/09/20
Hi Magdalene,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 15:16, 16/09/20
I want to book for specific date and hotel has availability but can’t tell me if I will be allowed to book with deal as this needs to come directly from itison. I will not buy the voucher unless I know I can book,
Lesley, 14:44, 16/09/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 15:16, 16/09/20
Hello can u explain the 49 credit ?
I want to book 1 night 31st oct.
10:00, 27/09/20
Hi there,
Thanks for getting in touch!
The £40 credit included with this deal can be used across all food and drink menus in the restaurant and bar. This credit must be used on the first night when on a 2 night stay option and it must be spent in full, as no change can be given.
I hope this helps!
Gillian, itison Customer Support, 08:47, 28/09/20
Does the 40 credit mean we buy drinks at the bar or book a meal in the restaurant ?
Never had that before sounds a great deal.
10:05, 27/09/20
Hi there,
Thanks for getting in touch!
The £40 credit included with this deal can be used across all food and drink menus in the restaurant and bar. This credit must be used on the first night when on a 2 night stay option and it must be spent in full, as no change can be given.
I hope this helps!
Gillian, itison Customer Support, 08:47, 28/09/20
I've been trying to book the grosvenor hotel for the 10th &11th December but when I put all my details in its not asking me for a date. Thanks. Marion
It's on voucher number I will pay the rest by card if someone can contact me that would be appreciated thanks again. Marion
10:09, 05/11/20
Hi Marion,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 10:17, 05/11/20