Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
We would be brining a very well behaved collie called Digger . Is it possible to have Dinner in our bedroom ? Is Digger allowed in the bar area ? Many thanks Frank
Frank, 13:07, 24/11/18
Hi Frank,
Thanks for getting in touch!
I've double checked with Hotel du Vin and they've let me know Digger is very welcome to join you in the bar for dinner, or you can eat in your room if you'd rather.
I hope this helps and you and Digger enjoy your stay!
Ruth, itison Customer Support, 15:59, 24/11/18
Hi Ruth . Many thanks for the clarification . Frank .
Frank, 12:23, 25/11/18
Evening. Is the 2/1 a possibility?
Many thanks
Gillian, 20:38, 27/11/18
Hi Gillian,
Thanks for getting in touch!
I'm happy to let you know this deal is valid from Wed 2 Jan 2019 and you're welcome to book this date; subject to availability.
I hope this helps!
Courtney, itison Customer Support, 09:22, 28/11/18
Hi - would the hotel consider a supplement charge to stay on Jan 5th (it's my birthday!....)
thanks
09:34, 30/11/18
Hi there,
Thanks for getting in touch!
I'm really sorry, but I'm afraid this deal excludes all Saturdays.
I hope this answers your question though (and that you still have a fab birthday when it comes!).
Gillian, itison Customer Support, 10:08, 30/11/18
Friday 14th December for 1 night? Is that available?
M, 08:28, 05/12/18
Hi there,
Thanks for getting in touch!
I'm really sorry, but I'm afraid this deal excludes all Fridays.
I hope this answers your question, though.
Ruth, itison Customer Support, 09:05, 05/12/18
What would be the supplement for a Saturday night?
olivia, 02:20, 10/12/18
Hi Olivia,
Thanks for getting in touch!
I'm really sorry, but I'm afraid this deal excludes all Saturdays.
I hope this answers your question though!
Gillian, itison Customer Support, 09:17, 10/12/18
Hi, we would need a gluten free menu for dinner would this be catered for?
Thanks
19:35, 11/12/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know gluten-free options are available; please advise the hotel of your requirements at the time of booking.
I hope this helps!
Courtney, itison Customer Support, 09:14, 12/12/18
what price is a room upgrade ?
19:09, 20/12/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know this deal is valid for a standard double or twin room; upgrades are available for a supplementary cost; payable directly to the hotel. You're welcome to discuss upgrade options directly with the Hotel du Vin St Andrews and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 09:07, 21/12/18
Does the include breakfast
Martin, 19:54, 20/12/18
Hi Martin,
Thanks for getting in touch!
I'm happy to let you know breakfast is included with this deal.
I hope this helps!
Rachael, itison Customer Support, 09:11, 21/12/18
Hi. I have been given this voucher as a gift and have tried to book online. The link takes me to hotel website but there is not an option available to insert itison voucher code. Please help. Thank you. Eileen.
Eileen, 08:52, 30/12/18
Hi Eileen,
Thanks for getting in touch!
If you need help making a booking, just let us know at support@itison.com directly and we'll be happy to lend a hand!
Gillian, itison Customer Support, 10:26, 30/12/18