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I have purchased this voucher but due to the uncertainty of Covid -19 I’d like to cancel ans refunded
Kiki
Caroline, 15:47, 20/10/20
Hi Caroline,
Thanks for getting in touch!
I’m happy to let you know we do offer a full refund on unused vouchers within 14 days of their purchase. If you haven't already, just let our Customer Support team know at support@itison.com and they'll be happy to help.
I hope this helps!
Wallis, itison Customer Support, 16:37, 20/10/20
Thank you please can you cancel and refund it
Kiki
Caroline, 18:50, 20/10/20
Hi Kiki,
Thanks for getting back in touch.
If you haven't already, just let our Customer Support team know at support@itison.com and they'll be happy to help.
I hope this helps!
Gillian, itison Customer Support, 09:12, 21/10/20
Am I am able to pay extra for my 2 children to stay? 2 adults and 2 children?
Thanks
Jennifer, 00:23, 05/02/21
Hi Jennifer,
Thanks for getting in touch!
I'm afraid children aren't permitted with this deal.
I hope this answers your question though.
Wallis, itison Customer Support, 08:42, 05/02/21
Can the dates be amended if I cant travel due to covid restrictions
09:54, 22/02/21
Hi there,
Thanks for getting in touch!
For information about their Covid-19 cancellation policy, please contact Hotel Indigo York directly on 01904 231 333 and they'll be happy to discuss.
I hope this helps.
Wallis, itison Customer Support, 10:52, 22/02/21
Hi I would like to book this for end of May how will I know if this date is available or not?
Angela, 08:35, 23/02/21
Hi Angela,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 09:28, 23/02/21
Hi I have bought this voucher as it says it’s valid in from may 2021 however after purchasing it says it is not usable until 2022, any assistance would be much appreciated. thank you
18:28, 08/07/21
Hi there,
Thanks for getting in touch!
I'm afraid this is an older deal that has ended, and our current deal is valid to use from January 2022 to March 2022. You can view this by heading to https://www.itison.com/Aberdeen/deals/hotel-indigo-york-stay.
Older pages do sometimes come up in the results if you search for a deal on the internet. To search our website directly for current offers, just head to www.itison.com and use the search option at the top right of the page.
If this means your order is no longer suitable, just let us know at support@itison.com within 14 days of purchase and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 09:03, 09/07/21