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Hi what’s date is this available
12:49, 29/10/19
Hi there,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used from Thursday 2nd January until Tuesday 31st March 2020, valid 7 days in Jan and Sun-Fri in Feb + Mar, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 13:06, 29/10/19
Is this deal sold out? I’m trying to purchase online but it won’t let me complete my purchase - but doesn’t say it’s sold out? Can you help?
Laura, 10:08, 30/10/19
Hi Laura,
Thanks for getting in touch.
I can confirm this deal is still available to purchase but if you are having trouble buying a voucher please contact us directly by either dropping us a line at support@itison.com or call 0141 223 8843 and we'll do our best to advise.
I hope this helps.
Jen, itison Customer Support, 10:51, 30/10/19
Your first point states it's valid 7 days a week in Jan, then further down says there is a £25 supplement for Fridays and £50 for Saturdays in January. Which is correct please?
08:31, 27/11/19
Hi there,
Thanks for getting in touch!
I can confirm this voucher is valid from Thur 2 Jan 2020 until Tue 31 Mar 2020 and is valid 7 days a week in Jan. There is a supplementary charge of £25 per room per night required for Fridays and £50 for Saturday stays in January; payable directly to the hotel.
I hope this helps!
Rachael, itison Customer Support, 09:09, 27/11/19
Thanks for your reply, but that's very misleading. If you state "it is valid 7 days a week" it implies you do not have to pay a supplement as "it is valid". I nearly bought it but not happy without extra supplements. Thanks anyway.
09:21, 27/11/19
Hi there,
Thanks for getting back in touch with your feedback.
We do always advertise any supplements in the small print section before purchase, as we appreciate you need to know this information to decide if a voucher is suitable.
I'm really sorry if this means this voucher is unsuitable and I've passed your feedback on to our team who'll be sure to take it on board for any future developments.
Rachael, itison Customer Support, 09:30, 27/11/19
Thank you. Yes I'm fully aware there are usually supplements but like I say it's misleading the way it is worded.
09:37, 27/11/19
Hi is it possible to purchase a two night stay voucher in a mini suite?
Thanks
Sharon, 20:54, 30/11/19
Hi Sharon,
Thanks for getting in touch!
I can confirm this deal is for an overnight stay only but your stay can be extended by a night for a supplementary charge; please discuss directly with the hotel.
I hope this helps!
Rachael, itison Customer Support, 09:49, 01/12/19
is this available for two rooms on Friday 27th March or Thursday 26th
13:10, 16/01/20
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Tigerlily directly on 0131 225 5005 and they'll be happy to discuss.
I hope this helps!
Gillian, itison Customer Support, 13:36, 16/01/20
So if I wanted to stay on 15th Feb there is no supplement?
08:54, 21/01/20
Hi there,
Thanks for getting in touch!
I'm afraid this deal excludes stays on Saturdays in February and March.
I hope this helps answer your question though.
Jen, itison Customer Support, 09:10, 21/01/20
I need to find out which dates are available before I put payment details in.
11:39, 21/01/20
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Tigerlily directly on 0131 225 5005 and they'll be happy to discuss.
I hope this helps!
Jen, itison Customer Support, 11:46, 21/01/20
Hi. Before I buy a voucher. Am I able to upgrade to a Saturday stay on 8.2.2020?
Thanks
Michaela
Michaela, 00:58, 02/02/20
Hi Michaela,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Tigerlily directly on 0131 225 5005 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 09:48, 02/02/20
Is this valid September 2020
Allison, 00:03, 15/07/20
Hi Allison,
Thanks for getting in touch!
I'm afraid this is an older deal which has ended, but we've some great deals in the pipeline - I'm sure a similar deal will pop up soon!
Older pages do sometimes come up in the results if you search for a deal on the internet. To search our website directly for current offers, just head to www.itison.com and use the search option at the top right of the page.
I hope helps!
Wallis, itison Customer Support, 09:39, 15/07/20
Hi is there any rooms for 3 people please x
Lyndsay, 09:34, 25/08/20
Hi Lyndsay,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Tigerlily directly on 0131 225 5005 to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 11:21, 25/08/20