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I’ve just called the hotel direct to check availability prior to purchasing a voucher for a hotel deal. The hotel explained yes they had availability for the date required but it would cost more than the voucher price and that I shouldn’t book a room through a 3rd party meaning yourselves. I’m a bit confused to the process of how I would make a booking after buying the voucher as the hotel didn’t have a clue! Its a birthday present so wanted to get everything sorted soon. Any help would be appreciated, thanks
Gemma, 21:16, 29/05/19
Hi Gemma,
Thanks for getting in touch!
If you can drop us a line at support@itison.com and we should be able to give you a hand!
I hope this helps in the meantime!
Jen, itison Customer Support, 09:30, 30/05/19
Can you please advise how we book the room? Is it direct with the hotel or via you?
Kirsty, 22:45, 29/05/19
Hi Kirsty,
Thanks for getting in touch!
Your booking should be made directly with the hotel once you've purchased your voucher. All the details you'll need will be provided in the How to Book section.
I hope this helps!
Gillian, itison Customer Support, 09:24, 30/05/19
Very interested in this deal. I'm looking to book for Tuesday, is there availability for that day?
06:13, 30/05/19
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Hotel Indigo Newcastle directly on 0191 300 9222 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 09:41, 30/05/19
Would the hotel do twin room and vegan options ?
10:46, 07/06/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know king or twin executive rooms are available with this offer, and the hotel can provide vegan options. Just let the venue know your requirements when you make your booking.
I hope this helps!
Courtney, itison Customer Support, 10:57, 07/06/19
Is there parking at the hotel ? Is there a charge ?
11:02, 07/06/19
Hi there,
Thanks for getting in touch!
Hotel Indigo Newcastle has confirmed there's paid parking available at the hotel, you're welcome to discuss charges with them directly on 0191 300 9222 and they'll be happy to advise!
I hope this helps!
Rachael, itison Customer Support, 11:17, 07/06/19
Good Evening,
Can I buy 2 of these vouchers and use one on night one and the other on night two?
Thanks
Rachel, 20:31, 09/06/19
Hi Rachel,
Thanks for getting in touch.
I can confirm multiple voucher purchases are permitted but I'm afraid they cannot be used on consecutive nights. You're welcome to contact the Hotel Indigo Newcastle directly on 0191 300 9222 to discuss the possibility and cost of adding an extra night and they'll be happy to advise.
I hope this answers your question though.
Rachael, itison Customer Support, 09:03, 10/06/19
Hi,
If I buy this deal but can’t get booked on the date I need,could I get a refund?
Thank you
Emma, 17:18, 10/06/19
Hi Emma,
Thanks for getting in touch!
You're welcome to check Hotel Indigo Newcastle's availability before buying a voucher, just contact them directly on 0191 300 9222 and they'll be happy to discuss.
Or, if you've already bought a voucher and can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 17:22, 10/06/19
Thank you!
Emma, 17:41, 12/06/19
hi is there any availability this Saturday the 15th June
lesley, 20:37, 12/06/19
Hi Lesley,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Marco Pierre directly on 0191 300 9222 and they'll be happy to discuss.
I hope this helps!
Jen, itison Customer Support, 08:22, 13/06/19
What time can you eat? Would this be valid for a lunch rather than dinner?
graeme, 21:40, 10/07/19
Hi Graeme,
Thanks for getting in touch.
I can confirm this deal is valid for dinner only which is served between 5:30pm–9:30pm.
I hope this answers your question though.
Rachael, itison Customer Support, 09:27, 11/07/19
This offer has been advertised for Glasgow. Is the deal available at the Glasgow restaurant and hotel?
graeme, 22:14, 10/07/19
Hi Graeme,
Thanks for getting in touch.
I can confirm this deal for the Hotel Indigo Newcastle only.
I hope this answers your question though.
Rachael, itison Customer Support, 09:30, 11/07/19