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What happens if I buy and cannot get the dates I wish
JANETTE, 09:04, 27/10/19
Hi Janette,
Thanks for getting in touch!
You'll be able to check availability and make a booking immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 11:49, 27/10/19
Can I book it for this Friday?
10:38, 12/11/19
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 10:53, 12/11/19
What does optional food and drinks voucher mean?
Allan, 22:51, 28/10/19
Hi Allan,
Thanks for getting in touch!
Voucher options 2 and 3 include a fully flexible £50 food and beverage credit to be used against the menu and in the bar. Food must be purchased along with beverages.
I hope this helps!
Gillian, itison Customer Support, 08:20, 29/10/19
Is it possible to pay extra and get this deal for 3 Adults on 23/11 till 24/11?
karen, 23:59, 29/10/19
Hi Karen,
Thanks for getting in touch!
I'm afraid our vouchers are for 2 people only.
I hope this answers your question though!
Gillian, itison Customer Support, 09:18, 30/10/19
Do you do any getaway breaks for single people?
Aileen, 19:51, 30/10/19
Hi Aileen,
Thanks for getting in touch!
Most of our offers are based on 2 or 4 people sharing, as we have found that historically these are better received, but I do understand there are situations where a deal for one could work better.
We can on occasion offer deals for one, although there's sadly no way to filter these on our site, although it's always worth keeping an eye on our website and I hope we may be able to offer you something suitable in future.
While most of our getaway deals are for 2 people, many hotels are welcome to accept our vouchers for a sole traveller, although no further discount or adaptations to the deal would be applicable. It's always worth checking with the individual venue before buying a voucher, though, as some may be able to offer you a better deal directly for single occupancy.
I hope this helps!
Rachael, itison Customer Support, 19:58, 30/10/19
We wanted to bring our kids one who is 4 years and the other who is 9 months , will they be able to come with no additional fee and no room upgrade? Thanks
Sarah, 20:30, 30/10/19
Hi there,
Thanks for getting in touch!
I'm happy to confirm a maximum of 2 children are permitted, and under 5s stay free.
I hope this helps!
Gillian, itison Customer Support, 09:23, 31/10/19
With regards to the children supplement, does it mean you can have two adults stay with a £10 supplement for a 12 year old child to stay with you?
Rachael, 12:06, 31/10/19
Hi Rachael,
Thanks for getting back to me!
I'm happy to confirm 2 adults can use a voucher to stay, and a further 2 children are permitted as well; under 5's stay free and ages 5 - 12 are £10 supplement per child including breakfast; payable directly to hotel.
I hope this helps!
Courtney, itison Customer Support, 12:19, 31/10/19
can this be used on a sat night
mary, 20:44, 04/11/19
Hi Mary,
Thanks for getting in touch!
I'm happy to let you know this voucher can be used all 7 days a week, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 09:00, 05/11/19
Can you stay two adults in a room with a 4yr old and a 15 year old? Hoping to come as a group of families using this voucher.
20:15, 10/11/19
Hi there,
Thanks for getting in touch!
I'm afraid a 15 year old will be classed as an adult and this deal and only 2 adults can stay per voucher.
I hope this answers your question though!
Gillian, itison Customer Support, 09:19, 11/11/19
Before I purchase a voucher, could I please check if there is any availability for 30th November for this hotel - for 2 separate rooms? Thanks
Ashley, 13:49, 13/11/19
Hi Ashley,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 13:56, 13/11/19
Can I buy this deal
For a gift.
Can only be used between January till March.
Sandra
Sandra, 17:39, 14/11/19
Hi Sandra,
Thanks for getting in touch!
You're welcome to give this voucher as a gift, and you'll be given the option to gift your voucher after purchase.
I hope this helps!
Courtney, itison Customer Support, 09:43, 15/11/19
Hello,
Could you please tell me the cost of 2 night stay and what is included in this?
Thanks
Ryan, 09:34, 27/11/19
Hi Ryan,
Thanks for getting in touch!
Our voucher for a 2 night stay for two with breakfast, £50 dinner allowance and return bus tickets to the City Centre is £139.
I hope this helps!
Gillian, itison Customer Support, 09:46, 27/11/19
It’s for my daughter can kids stay
Shaun, 20:59, 05/12/19
Hi Shaun,
Thanks for getting in touch!
Up to 2 children can stay per voucher. Under 5's stay free and ages 5 - 12 are charged at a £10 supplement per child including breakfast; payable directly to the hotel.
I hope this helps!
Gillian, itison Customer Support, 09:36, 06/12/19
is this voucher available for the 23rd to the 24th of january?
Madison, 00:08, 30/12/19
Hi Madison,
Thanks for getting in touch!
You'll be able to check availability and make a booking immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 12:36, 30/12/19