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Can you book and pay extra for a massage or facial?
Trudi, 10:18, 06/05/19
Hi Trudi,
Thanks for getting in touch!
To discuss the possibility and cost of adding treatments to your booking, please contact Matfen Hall directly on 01661 886500 and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 10:34, 06/05/19
Are pets allowed
donald, 07:26, 10/05/19
Hi Donald,
Thanks for getting in touch!
I'm happy to let you know pets are permitted at a supplementary charge of £20 per room per pet per night; payable directly to the hotel. Please contact Matfen Hall directly for further details on rooms suitable for pets.
I hope this helps!
Gillian, itison Customer Support, 09:22, 10/05/19
Would it be possible to pay a supplement for a third adult in a triple room?
17:46, 10/05/19
Hi there,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Matfen Hall directly on 01661 886500 to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 09:21, 12/05/19
Can I check what dates are available to book before purchasing the voucher?
12:54, 14/05/19
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Matfen Hall directly on 01661 886500 and they'll be happy to discuss.
I hope this helps!
Gillian, itison Customer Support, 13:11, 14/05/19
When would I have to use it by? Thanks Karen
21:30, 16/06/19
Hi Karen,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used until Tuesday 30th July 2019, Sunday – Thursday; subject to availability.
I hope this helps!
Gillian, itison Customer Support, 09:11, 17/06/19