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Hope u can I bought voucher for mercury Ayr thing is thought I was getting 2 nights I’ve only got 1 can u help please
Muriel, 08:36, 11/05/19
Hi Muriel,
Thanks for getting in touch!
I'm afraid we can't exchange vouchers, but as it's less than 14 days since you purchased it's no problem to issue a refund. Just let us know at support@itison.com by 19/05/19 if you'd like us to process this.
You can still buy a voucher for the 2-night stay at the Mercure Ayr Hotel by heading to https://www.itison.com/Glasgow/deals/mercure-ayr-hotel-seaside-stay
I hope this helps!
Rachael, itison Customer Support, 09:41, 12/05/19
Hope u can I bought voucher for mercury Ayr thing is thought I was getting 2 nights I’ve only got 1 can u help please
Muriel, 08:36, 11/05/19
Hi Muriel,
Thanks for getting in touch!
I'm afraid we can't exchange vouchers, but as it's less than 14 days since you purchased it's no problem to issue a refund. Just let us know at support@itison.com by 19/05/19 if you'd like us to process this.
You can still buy a voucher for the 2-night stay at the Mercure Ayr Hotel by heading to https://www.itison.com/Glasgow/deals/mercure-ayr-hotel-seaside-stay
I hope this helps!
Rachael, itison Customer Support, 09:41, 12/05/19
Hope u can I bought voucher for mercury Ayr thing is thought I was getting 2 nights I’ve only got 1 can u help please
Muriel, 08:36, 11/05/19
Hi Muriel,
Thanks for getting in touch!
I'm afraid we can't exchange vouchers, but as it's less than 14 days since you purchased it's no problem to issue a refund. Just let us know at support@itison.com by 19/05/19 if you'd like us to process this.
You can still buy a voucher for the 2-night stay at the Mercure Ayr Hotel by heading to https://www.itison.com/Glasgow/deals/mercure-ayr-hotel-seaside-stay
I hope this helps!
Rachael, itison Customer Support, 09:41, 12/05/19
Hi can this deal be used for one adult and two children?
Joanne, 07:51, 17/05/19
Hi Joanne,
Thanks for getting in touch.
Mercure Leeds Parkway have confirmed your voucher would be valid for one adult and one child, and you're welcome to contact them directly on 0844 815 9025 to discuss the possibility and cost of adding another child and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 10:08, 17/05/19