Maidens Road, Turnberry, KA26 9LT
If you have any questions about itison, try visiting our Help Centre to see if we can answer them for you.
Still need an answer? Please sign up or sign in to ask a question.
Can you explain upgrades please / David
David, 07:50, 28/08/20
Hi David,
Thanks for getting in touch!
For more information on upgrades available before buying a voucher, please contact Trump Turnberry directly and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 09:27, 28/08/20
Why does Itison make it so difficult to check availability, many people have specific dates and have to purchase first. Other competitors offer this but not Itison, if this was available, more purchases would be made.
GERARD, 08:25, 28/08/20
Hi Gerard,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 09:26, 28/08/20
Is the Spa open now ?
Robert, 18:30, 28/08/20
Hi Robert,
Thanks for getting in touch!
To discuss the spa facilities and their plan for reopening, you're welcome to contact Trump Turnberry directly and they'll be happy to advise further.
I hope this helps!
Courtney, itison Customer Support, 10:10, 29/08/20
Are there twin rooms available with this deal ?
kerry, 21:38, 28/08/20
Hi Kerry,
Thanks for getting in touch!
I'm happy to confirm double or twin rooms are available. Twin rooms must be requested at the time of booking.
I hope this helps!
Courtney, itison Customer Support, 10:10, 29/08/20
Hi there, what are the villa rooms? Will we be sharing with other people in the villa?
gavin, 15:29, 29/08/20
Hi Gavin,
Thanks for getting in touch!
Trump Villa accommodation is a shared building of 6 - 8 bedrooms, each private room has its own lockable door and ensuite bathroom.
I hope this helps!
Courtney, itison Customer Support, 16:49, 29/08/20
Hi,
Is it likely to be able to get adjacent twin and double rooms, for two consecutive nights?
Also, what is the sleeping provision when you pay to bring an under 12?
Thanks,
Willie
17:00, 07/09/20
Hi Willie,
Thanks for getting in touch.
We'd recommend contacting Trump Turnberry directly to discuss your queries on their room types, as they'll be best to advise.
I hope this helps!
Courtney, itison Customer Support, 17:26, 07/09/20
Hi, my wife and I would like to take our son under 12 this Friday & Saturday is that ok and available?
08:49, 08/09/20
Hi there,
Thanks for getting in touch!
This offer is valid to use from 1st October, so can't be used for bookings in September.
I hope this helps and you find another suitable deal.
Courtney, itison Customer Support, 08:50, 08/09/20
?♂️thanks Courtney
09:42, 08/09/20
I am looking to check availability for a specific date for a special occasion - I will buy straight away after confirmation that the date I want 10th October is available to book. I have already emailed buy no reply as yet. Thank you
13:29, 09/09/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 14:45, 09/09/20
Voucher is valid from Thur 1 Oct 2020 until Tue 22 Dec 2020, 7 days; subject to availability. - what does 7 days mean and how do I know if the hotel will accept 2 consecutive nights
05:16, 11/09/20
Hi there,
Thanks for getting in touch!
I can confirm vouchers can be used 7 days a week and multiple vouchers can be used on consecutive nights; subject to availability.
I hope this helps!
Courtney, itison Customer Support, 09:26, 11/09/20
Hi, can u tell me if villa is available on 14th Oct? Thanks mark
Mark, 12:46, 14/09/20
Hi Mark,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 12:48, 14/09/20
Cheers
Mark, 12:49, 14/09/20
I’m looking for an overnight stay on the 27th of October possibly 2 nights.
My friend was supposed to be getting married on this date but her fiancé has left her, we want to give her a treat and a luxurious break including spa treatments. There will be three of us but don’t mind sharing a room as we were all in the bridal party.
Please help us cheer a heartbroken woman up. Can you tell us the best deals for us. Much appreciated. I also write reviews for The Sun therefore willing to write a story on this stay.
Yvonne, 14:24, 09/10/20
Hi Yvonne,
Thanks for getting in touch, although I'm sorry to hear that.
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 14:32, 09/10/20
Can I ask how lockdown rules are affecting this deal. Are leisure facilities open? Can residents purchase alcohol?
10:18, 02/11/20
Hi there,
Thanks for getting in touch!
For more information on how the restrictions are affecting the hotel before buying a voucher, please contact Trump Turnberry directly and they'll be happy to discuss.
I hope this helps!
Rachael, itison Customer Support, 15:55, 02/11/20
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Voucher is valid from Thur 1 Oct 2020 until Tue 22 Dec 2020, 7 days; subject to availability.
Please note, some excluded dates may apply and will be shown on the booking system.
A supplementary charge of £30 is required for Saturday stays; payable directly to hotel.
Voucher must be booked by Tue 1 Dec 2020 (we don’t want you to miss out!).
Online bookings only.
Once booked with hotel, the voucher is non-refundable. Date changes are permitted no less than 7 days prior to your stay for a supplementary charge of £25; payable directly to the hotel.
Multiple voucher purchases permitted.
Multiple vouchers can be used on consecutive nights; subject to availability.
Check-in 3pm, check-out 12noon.
Please note: The Trump Villas are situated in the grounds of the resort in close proximity to all hotel facilities.
Trump Villa accommodation is a shared building of 6 - 8 bedrooms, each private room has its own lockable door and ensuite bathroom. Double or twin rooms are available. Twin rooms must be requested at time of booking.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Please note credit card will be taken on booking and will be charged for any supplements payable.
Option 2: Includes £100 resort credit which can be spent across activities, golf, spa, food and drinks. Cannot be used in Hawico Shop or towards room packages. No change will be given for unused credit.
Leisure facilities will be open subject to current Government guidelines.
Free parking available.
Max of 1 child aged 12 and under permitted at a supplementary charge of £40 including all meals from the kids menu when eating with adults; payable directly to hotel. Under 3’s stay free. For 2 children there is the option to purchase 2 vouchers and request interconnecting rooms.
Max of 1 pet permitted at a supplementary charge of £10 per night; payable directly to hotel.
Wheelchair access available. All information on accessibility can be found here.
Advanced booking required or risk forfeiting your voucher.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers must be printed for redemption; please print your voucher and bring along with you to avoid disappointment.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.