Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
How much extra would it be for a 3rd night? Would I book this with the hotel or purchase 2 vouchers, one for 1 night and one for 2 night?
Thanks
Gillian
Gillian, 08:49, 27/08/20
Hi Gillian,
Thanks for getting in touch!
I’m happy to let you know multiple vouchers can be used on consecutive nights; subject to availability.
I hope this helps!
Wallis, itison Customer Support, 09:09, 27/08/20
Hi
Once you have bought your voucher, how do actually book your stay
Paul, 09:36, 27/08/20
Hi Paul,
Thanks for getting in touch!
You'll be able to check availability and make a booking by telephone or by email immediately after buying your voucher following the instructions on the How To Book section.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 09:47, 27/08/20
Hi Is there any GF option for breakfast or welcome hamper?
Kirsty, 12:54, 27/08/20
Hi Kirsty,
Thanks for getting in touch!
I'm happy to confirm the hamper and breakfast are all gluten-free.
I hope this helps!
Jen, itison Customer Support, 10:09, 31/08/20
Hi
Is it possible to book this deal for 3 people?
Kerry, 15:22, 27/08/20
Hi Kerry,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Roomzzz Newcastle directly to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 16:21, 27/08/20
Car parking included?
22:31, 27/08/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know discounted parking is available at the Centre for Life – Times Square Car Park, which is approximately an 8 minute walk from the hotel.
Just get your ticket stamped by the hotel's concierge to receive a discounted rate of £9.
I hope this helps!
Wallis, itison Customer Support, 09:07, 28/08/20
Is there parking nearby
Gary, 11:43, 30/08/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know discounted parking is available at the Centre for Life – Times Square Car Park, which is approximately an 8 minute walk from the hotel.
Just get your ticket stamped by the hotel's concierge to receive a discounted rate of £9.
I hope this helps!
Gillian, itison Customer Support, 08:58, 31/08/20
Is there parking onsite
Gary, 12:21, 30/08/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know discounted parking is available at the Centre for Life – Times Square Car Park, which is approximately an 8 minute walk from the hotel.
Just get your ticket stamped by the hotel's concierge to receive a discounted rate of £9.
I hope this helps!
Gillian, itison Customer Support, 08:58, 31/08/20
Does the voucher include Saturday night stays?
Clare, 18:15, 15/09/20
Hi Clare.
Thanks for getting in touch!
I'm happy to let you know you can use this voucher on a Saturday, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 07:34, 16/09/20
Hi, how can I check if 25 & 26 September for the 2 night voucher is available before I buy?
19:48, 16/09/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 08:43, 17/09/20
Hi, is location close to getting metro to metro centre?
10:35, 20/09/20
Hi there,
Thanks for getting in touch!
I’m happy to let you know Roomzzz Newcastle is approximately a 4-minute walk from Newcastle train station.
I hope this helps!
Wallis, itison Customer Support, 09:44, 21/09/20
Hi, when i go to “buy now” it says valid till March 2021 and not june? is this a typo?
chloe, 22:34, 14/03/21
Hi Chloe,
Thanks for getting in touch!
It looks like this was an error and we've updated it now.
Thanks for letting us know and I hope this helps!
Jen, itison Customer Support, 17:56, 15/03/21
Hi, I wanted to buy the 2 night option for a gift and upgrade to a Grande for the extra £15 a night for them to go in June before the voucher expired, but when I go to ‘buy’ it says the voucher has to be used by March 2021. Can you please clarify this for me. Thank you.
Elaine, 23:41, 14/03/21
Hi Elaine,
Thanks for getting in touch!
It looks like this was an error and we've updated this now.
Thanks for letting us know and I hope this helps!
Jen, itison Customer Support, 17:56, 15/03/21
Will it still be £69 for Saturday 3rd July. Regards mr Stewart
Ian, 16:45, 04/05/21
Hi Ian,
Thanks for getting in touch!
Our 1 night stay voucher is priced at £69 for all dates and there aren't any further supplements payable to stay on a Saturday, but I'm afraid this voucher can only be used until Wednesday 30th June 2021.
I hope this answers your question!
Gillian, itison Customer Support, 08:55, 05/05/21
Any parking
Judith, 17:31, 04/05/21
Hi Judith,
Thanks for getting in touch!
For information about parking, please contact Roomzzz Newcastle directly and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 08:56, 05/05/21