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Looking to take my mum away for a night as an day early 60th birthday gift. The booking would be for a party of 3 so not two couples. Would you be able to offer further discount for 2 rooms due to 3 people and not 4 . Thanks looking at October 18th
15:26, 04/10/20
Hi there,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Otterburn Castle directly on 01830 520 620 to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 16:04, 04/10/20
We want two rooms for five people one an infant under 2 is that acceptable x
Helen, 07:57, 07/10/20
Hi Helen,
Thanks for getting in touch.
I can confirm each voucher is valid for two people and multiple voucher purchases are permitted. Max of 2 children permitted; ages 2-11yrs require a supplementary charge of £30 per night inc breakfast and ages 12+ are classed as adults. Travel cots can be hired for a supplementary charge of £10 per night; payable directly to the hotel.
I hope this helps!
Rachael, itison Customer Support, 08:17, 07/10/20
Do you accept a well behaved small dog? If so what policies should we be aware of?
May, 12:41, 15/12/20
Hi may,
Thanks for getting in touch.
I can confirm a max of 1 dog is permitted in selected pet friendly rooms at a supplementary charge of £10 per night; payable directly to the hotel. Dogs are permitted in the lounge but are not permitted in the bar or restaurant area.
I hope this helps!
Rachael, itison Customer Support, 13:03, 15/12/20