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Hi there was just wondering if the voucher would be extended to later than april if unable to make due to covid ? Ie lockdown etc
16:06, 04/12/20
Hi there,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
A business closes or is unable to fulfil your voucher
You’re unable to use your voucher because of travel restrictions or isolating
You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps.
Rachael, itison Customer Support, 10:22, 07/12/20
How do I check availability or book online?
20:18, 13/12/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 10:06, 14/12/20
Thank you. So do I still use the itison app to book my preferred dates or do it using yotel website?
18:20, 14/12/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online by clicking the "Book online now" link on the How To Book section of your voucher.
I hope this helps!
Wallis, itison Customer Support, 08:44, 15/12/20
Will the hotel only accept bookings from people living within Glasgow? As far as i am aware, we are not allowed leisure travel out with our local area. Is this restriction likely to be lifted soon?
wendy, 15:45, 15/01/21
Hi Wendy,
Thanks for getting in touch.
I'm afraid we don't know when the current restrictions will be lifted, but you are still welcome to book for a future date and, so long as the restrictions at the time allow, we do hope you enjoy using this voucher a little further into the year.
I hope this helps!
Gillian, itison Customer Support, 07:59, 18/01/21
Hi is there overnight parking available
Roy, 23:06, 31/03/21
Hi Roy,
Thanks for getting in touch!
Off-site parking is available at NCP Oswald Street, less than a 5-minute walk to the hotel. YOTEL guests can park for a special rate of £12 per 24 hours. Please let the hotel know if you’re using NCP car park on arrival and they will issue you with a discount voucher.
I hope this helps!
Courtney, itison Customer Support, 09:42, 01/04/21