Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
I would like to book this deal for 4 people,the only problem is 3 people are vegetarians and one has mushroom allergy how do I go on about this deal?
Thanks
Arun Jotangia
Arun, 21:43, 28/07/20
Hi Arun,
Thanks for getting in touch.
I can confirm multiple voucher purchases are permitted and vegetarian options are available, just advise the restaurant at the time of booking.
I hope this helps!
Jen, itison Customer Support, 09:17, 29/07/20
I am trying to book an afternoon tea for two but I'm having trouble with the payment. I've tried to buy twice and appear to have not succeeded either time and now I'm nervous about trying again in case two payments have already gone through. Please check my account and let me know if I've actually purchased anything yet. Thank you.
Mrs, 16:28, 10/08/20
Hi there,
Thanks for getting in touch!
I’ve had a look and I’m afraid your orders didn’t complete because your bank declined the payment. I’d recommend contacting them directly to find out why, and they’ll hopefully be able to explain.
You’ll know straight away if the transaction goes through, as you’ll see a page confirming your order has been successful.
I hope this helps!
Jen, itison Customer Support, 16:49, 10/08/20