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On this deal if we booked it for a particular weekend and then due to circumstances couldn't go, would we be allowed to move the booking to another weekend within the voucher period?
Karen, 22:56, 30/11/18
Hi there,
Thanks for getting in touch.
I’m happy to let you know we do offer a full refund on unused vouchers within 14 days of their purchase.
You risk forfeiting your voucher if you cancel within 48 hours of your booking.
I hope this helps.
Rachael, itison Customer Support, 11:04, 02/12/18
I have tried to purchase the option of voucher for £99 but the system seems to have frozen. Please help
Helen, 13:09, 05/12/18
Hi Helen,
Thanks for getting in touch, though I'm sorry you're having trouble with your order.
Just drop us a line on support@itison.com and we'll be happy to look into this further for you.
Ruth, itison Customer Support, 13:12, 05/12/18
Are dogs allowed at this hotel?
Karen, 16:45, 08/12/18
Hi Karen,
Thanks for getting in touch!
Well behaved pets are permitted at a supplementary charge of £15 per night; payable directly to the hotel.
I hope this helps!
Courtney, itison Customer Support, 10:20, 09/12/18
I am booked in to stay on 27/12 how much for afternoon tea please for 4?
Terry, 21:09, 11/12/18
Hi Terry,
Thanks for getting in touch!
To discuss the possibility and cost of adding afternoon tea to an existing booking, please contact The Crown Hotel Harrogate directly on 01423 567755 and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 09:04, 12/12/18
Is there free parking at the hotel
Rose, 00:05, 27/12/18
Hi Rose,
Thanks for getting in touch!
The hotel has confirmed they do offer limited parking on a first come, first served basis, charged at £12 for an overnight stay.
I hope this helps!
Gillian, itison Customer Support, 09:50, 27/12/18
Can you have 2 single rooms for this offer price
09:42, 28/12/18
Hi there,
Thanks for getting in touch!
Although most of our vouchers are for two people to use, you are always welcome to contact the venue directly to ask about the possibility of one person using the voucher. This often isn't a problem, but some hotels may request that a single occupancy supplement is paid.
You're welcome to discuss this with The Crown Hotel Harrogate directly, on 01423 567755, and they'll be happy to advise.
I hope this helps.
Courtney, itison Customer Support, 09:51, 28/12/18
Can you use The Crown voucher on a Saturday night?
Lyn, 07:33, 02/02/19
Hi Lyn,
Thanks for getting in touch!
I'm happy to let you know voucher options 2 is valid until Sun 31 Mar 2019, 7 days a week; subject to availability. Please note that a supplementary charge of £20 per room per night is required for Saturday stays; payable directly to hotel.
I hope this helps!
Rachael, itison Customer Support, 10:00, 02/02/19
I received your reply to my question about using voucher on Saturday nights but when I phoned The Crown they stated that a Saturday night is not available with this offer of £59, only for the more expensive offers where dinner is included. I would make this aware.
Lyn, 15:55, 02/02/19
Hi Lyn,
Thanks for getting in touch although I'm sorry for any confusion caused.
I can confirm the voucher option 1 for £59 is valid Sunday-Friday; subject to availability.
As previously stated voucher option 2 for £99 is valid 7 days a week; subject to availability. Please note that a supplementary charge of £20 per room per night is required for Saturday stays; payable directly to the hotel.
I hope this clears things up,
Rachael, itison Customer Support, 16:09, 02/02/19