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I’m looking at buy it this deal for a specific hotel on a specific date. The hotel is showing availability on its own website however if they have no availability for this deal, am I able to get a refund?
Rona, 20:34, 03/09/20
Hi Rona,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 09:20, 04/09/20
Hi, is this voucher suitable for myself and a child to stay? Or is it adults only ? Thanks
11:45, 06/09/20
Hi there,
Thanks for getting in touch!
I'm happy to confirm this voucher can be used by 1 adult and 1 child.
I hope this helps!
Courtney, itison Customer Support, 09:48, 07/09/20
Hi there,
If a child stays whilst on this deal, do they also get the £20pp allowance?
Thanks
Sven, 12:49, 17/09/20
Hi Sven,
Thanks for getting in touch!
I’m happy to let you know a maximum of one child is permitted with this deal.
Children are classed as ages 2 - 12 and require a supplementary charge of between £15-£30 per night dependent on the hotel; please discuss and pay directly with the hotel.
For more information, please contact the hotel directly and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 13:49, 17/09/20
Hi I don’t understand the £40 food voucher ?
18:24, 09/10/20
Hi there,
Thanks for getting in touch!
I'm happy to confirm this deal includes a £40 dinner allowance to spend on food from the Pub & Grill menu on the first night of your stay.
I hope this answers your question!
Gillian, itison Customer Support, 09:26, 10/10/20
Hello,
On Village website members get free parking and wifi, if your not a member there is a charge for this.
Please can you confirm if parking and wifi is included in this offer?
Thank you
Adam, 20:46, 14/10/20
Hi Adam,
Thanks for getting in touch.
Village Hotel has confirmed wifi is available for all guests, but parking will be charged. You're welcome to contact the hotel directly prior to purchase to discuss their direct charges.
I hope this helps!
Courtney, itison Customer Support, 12:40, 15/10/20
Hi,
Can I book the Blackpool voucher for 30th & 31st October 2020?
The dates are slightly confusing and I am unsure if it is a typo or not.
Thanks!
09:20, 22/10/20
Hi there,
Thanks for getting in touch!
I'm afraid this Blackpool voucher option is only valid to use from Friday the 1st of January 2021, and can't be used before this date.
I hope this answers your question though.
Wallis, itison Customer Support, 09:31, 22/10/20
Hi, what happens if we are still in lockdown when the voucher expires? Specifically the Blackpool one which can only be used until end of March. Thanks
Sarah, 18:57, 18/01/21
Hi Sarah,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee by heading to https://www.itison.com/guarantee.
I hope this helps.
Gillian, itison Customer Support, 08:34, 19/01/21
Hi Looking at Ashton or Bury and would like to take our 10 year old, Does the extra payment include breakfast and dinner for our child?
Claire, 13:21, 09/02/21
Hi Claire,
Thanks for getting in touch!
I can confirm the inclusions for children will match whichever option you've purchased - so if you buy B&B then the child supplement includes breakfast, if you buy DBB then it includes breakfast and dinner.
I hope this helps!
Courtney, itison Customer Support, 13:53, 10/02/21