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Hi, I have just booked this and booked 3 tickets but, they have come through without seat numbers. Will we be sat together as we want to sit as a family
Beth, 20:40, 03/12/18
Hi Beth,
Thanks for getting in touch!
I can confirm seating in your chosen area will be allocated on a first come, first served basis, and they'll do their very best to make sure you are seated together.
I hope this helps!
Rachael, itison Customer Support, 08:16, 04/12/18
We have just booked as a family of five and no ticket numbers?? We have three young children and need to be sat together- please help.
Joanne, 21:52, 03/12/18
Hi Joanne,
Thanks for getting in touch!
I can confirm seating in your chosen area will be allocated on a first come, first served basis, and they'll do their very best to make sure you are seated together.
I hope this helps!
Rachael, itison Customer Support, 08:17, 04/12/18
Are the tickets allocated when you turn up at the theatre or When you buy them? I don’t understand the first come first served principle?
Cath, 19:07, 04/12/18
Hi Cath,
Thanks for getting in touch!
I can confirm seating in your chosen area will be allocated on a first come, first served basis at the venue on the night of the show. While we can't guarantee seating will be together, the venue will do their very best to make sure you are seated together, and we've never heard of families being separated in the past.
I hope this helps!
Ruth, itison Customer Support, 08:52, 05/12/18
I don't understand " the Seating in your chosen area will be allocated on a first come, first serve basis." This is a family show for safety reasons children need to be sat with their adults... are they allocated by the box office when you collect tickets (and how far in advance can you do this?) or when you arrive in auditorium
21:39, 04/12/18
Hi there,
Thanks for getting in touch!
I can confirm seating in your chosen area will be allocated on a first come, first served basis at the venue on the night of the show. While we can't guarantee seating will be together, the venue will do their very best to make sure you are seated together, and we've never heard of families being separated in the past.
I hope this helps!
Ruth, itison Customer Support, 08:52, 05/12/18
I don’t understand how the seats will be allocated. Will they be allocated at the box office or on the door of the auditorium? Also how far in advance can I attend to obtain my seats?
21:14, 06/12/18
Hi there,
Thanks for getting in touch!
I can confirm seating in your chosen area will be allocated on a first come, first served basis at the venue on the night of the show.
I hope this helps!
Rachael, itison Customer Support, 09:32, 07/12/18
No I am still unsure as to where abouts in the theatre I need to go to get my seat allocated? Do I need to go to the box office to get my seat allocated?
20:29, 07/12/18
Hi there,
Thanks for getting in touch!
The Box Office team will be happy to swap your itison tickets for show tickets on the night of the show.
I hope this answers your question.
Courtney, itison Customer Support, 09:39, 09/12/18