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Have purchased this deal but no details re online booking. Also do you need to inform the hotel beforehand about child requiring roll out bed?
Thank you.
09:26, 14/04/21
Hi there,
Thanks for getting in touch.
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
A max of 1 child ages 12 and under permitted free of charge when sleeping on a roll-away bed. Rooms can be upgraded to a family room for £40 to accommodate 2 adults and 2 children on a B&B basis.
I hope this helps!
Rachael, itison Customer Support, 11:27, 14/04/21
Do you book directly with the hotel online? How does it work in practice e.g. book online for the date you want and then input voucher code? How do the hotel know that you have Prosecco/dinner/breakfast included if only booking room?
14:24, 18/04/21
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 10:39, 19/04/21
Can you check dates with hotel before buying voucher. Thank you
Sandra, 08:33, 24/04/21
Hi Sandra,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 10:06, 26/04/21
How do I upgrade to family room?
22:14, 08/05/21
How do I upgrade to family room?
22:15, 08/05/21
Hi there,
Thanks for getting in touch.
I can confirm rooms can be upgraded to a family room for £40 to accommodate 2 adults and 2 children on a B&B basis. Please contact Crowne Plaza Glasgow directly to arrange an upgrade after purchase and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 09:28, 10/05/21
Hi, does this include access to the hotels facilities?
00:00, 14/05/21
Hi there,
Thanks for getting in touch!
I can confirm all options include parking, breakfast and late check-out. If you'd like to discuss the possibility of adding any extra facilities you're welcome to contact Crowne Plaza Glasgow directly and they'll be happy to advise.
I hope this helps in the meantime.
Rachael, itison Customer Support, 09:53, 14/05/21
Hi. I’m looking for some urgent help. I have bought 4 vouchers for the Crowne Plaza. I’m trying to book them for the 10 July and it will only let me book one of the vouchers for then. It is 4 couples that are going and I don’t want the availability to go.Thanking you in anticipation of your prompt assistance
Lorna Cowan
Lorna, 12:47, 03/06/21
Hi Lorna,
Thanks for getting in touch!
I've had a look into this, but I'm afraid the 10th of July is now fully booked and we're unable to make any further bookings. I'm sorry for the disappointment this will cause.
If this means your order is no longer suitable, just let us know within 14 days of purchase at support@itison.com and we'll be happy to issue a full refund.
I hope this helps in the meantime.
Wallis, itison Customer Support, 13:06, 03/06/21
What is the expiry date for this
12:24, 02/08/21
Hi there,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used until Tuesday the 31st of August 2021.
I hope this helps!
Wallis, itison Customer Support, 12:35, 02/08/21