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Hey can you tell me If there.is availability for Saturday 28tg. January at the hotel? I understand there is an extra charge for weekends. Thanks!
Nicola
12:05, 05/01/17
Hello Nicola,
Thanks for getting in touch.
This is not an excluded date from the offer, however itison do not have access to the hotels booking systems. Please contact them directly to discuss this request following the instructions provided on your voucher.
Enjoy your stay!
Jenny, itison Customer Support, 12:20, 05/01/17
I bought the deal which includes dinner and golf - does that mean that there are 2 x 3 course dinners included and 2 rounds of golf? Just thought I'd double check. Thanks
Katie, 15:20, 05/01/17
Hello Katie,
Thanks for getting in touch!
I'm happy to confirm voucher option 3 includes a 3 course dinner each, plus a round of golf for two.
I hope this helps!
Gillian, itison Customer Support, 15:32, 05/01/17
Is it possible to swap golf for a spa treatment?
michael, 19:22, 08/01/17
Hello Michael,
Thanks for getting in touch!
I'm afraid this deal doesn't include any spa treatments, however if you'd like to enquire about adding these to your stay you're welcome to contact Dalmahoy directly and they'll be happy to advise further.
I hope this helps!
Gillian, itison Customer Support, 09:27, 09/01/17
If you book this room and want to bring two children aged 10 and 12, if there is only one rollaway bed permitted, where does the other child sleep - is there a sofa bed available?
Susan, 15:14, 10/01/17
Hello Susan,
Thanks for getting in touch!
For more information on booking with children, please contact the Dalmahoy Hotel directly and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 15:22, 10/01/17
I want this deal for a particular date - two night stay. What happens if the hotel has no accommodation for these dates? Can I get a refund for the voucher?
Ian
Ian, 15:49, 15/01/17
Hello Ian,
Thanks for getting in touch!
If you find you're unable to secure a suitable booking for your voucher, please just let us know at support@itison.com within 14 days of placing your order and we'll be happy to assist with a full refund.
I hope this helps!
Gillian, itison Customer Support, 09:35, 16/01/17
Is this deal for dinner and overnight stay for 2
23:56, 20/01/17
Hello there,
Thanks for getting in touch!
I can confirm there are three different voucher options on this deal as follows:
- An overnight stay with breakfast, a bottle of Prosecco and late check-out for two OR
-An overnight stay with breakfast, a bottle of Prosecco, a 3 course dinner and late check-out for two OR
-An overnight stay with breakfast, a bottle of Prosecco, a 3 course dinner and late check-out plus a round of golf for two
I hope this helps!
Gillian, itison Customer Support, 09:28, 23/01/17
Do you get access to leisure facilities eg pool?
07:46, 25/01/17
Hello there,
Thanks for getting in touch!
The deal provider has confirmed that all residents do have full access to the Leisure Club.
I hope this helps!
Gillian, itison Customer Support, 15:59, 25/01/17
Re golf. As it's winter season, many courses move to temporary greens and players need to put their balls on plastic mats. Is this the case here?
Steve, 18:51, 25/01/17
Hello Steve,
Thanks for getting in touch!
For more information about the golf facilities at the hotel, please contact Dalmahoy directly on 0131 333 1845 and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 09:06, 26/01/17
Does the £145 deal include a 3 course dinner as well as the round of golf or is it just the round of golf?
Callum, 15:13, 30/01/17
Hello Callum,
Thanks for getting in touch!
I'm happy to advise the £145 voucher option includes an overnight stay with breakfast, a bottle of Prosecco, a 3 course dinner and late check-out plus a round of golf for two.
I hope this helps!
Gillian, itison Customer Support, 15:44, 30/01/17