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Any chance we could do a wed/Thursday this November pleeeeeeeaaaaaasssseeeee
Rachel, 20:10, 03/10/18
Hi Rachel,
Thanks for getting in touch.
I'm afraid this voucher is not valid until Tuesday 1st January 2019.
I hope this answers your question.
Rachael, itison Customer Support, 09:30, 04/10/18
HI,
Could you let me know what the refund policy is if the hotel does not have my availability please.
Many thanks, Darryl
Darryl, 08:00, 14/10/18
Hi Darryl,
Thanks for getting in touch!
I’m happy to let you know we do offer a full refund on unused vouchers within 14 days of their purchase, so if you're not able to secure a suitable booking just drop us a line on support@itison.com and we'll be happy to help.
I hope this answers your query!
Ruth, itison Customer Support, 11:04, 14/10/18
Hi
Can I see availability before I buy so I know if my dates are available?
Thanks
Sally
07:55, 28/10/18
Hi Sally,
Thanks for getting in touch!
If you'd like to check availability prior to purchase you're welcome to contact Losehill House Hotel & Spa directly on 01433 621 219 and they'll be able to advise.
We do offer a full refund on unused vouchers within 14 days of their purchase, so if you're not able to secure a suitable booking just drop us a line on support@itison.com and we'll be happy to help.
I hope this answers your query!
Rachael, itison Customer Support, 10:16, 28/10/18
Is there a vegetarian option for each of the meals?
Russell, 08:09, 28/10/18
Hi Russell,
Thanks for getting in touch!
I'm happy to let you know vegetarian options are available; please advise hotel when booking.
I hope this helps!
Rachael, itison Customer Support, 10:17, 28/10/18
Hi does this include use of the spa facilities during the stay, for example, swimming pool and jacuzzi?
Many thanks ?
Gemma, 18:42, 29/10/18
Hi Gemma,
Thanks for getting in touch!
I'm happy to let you know this deal does include leisure access.
I hope this helps!
Gillian, itison Customer Support, 08:11, 30/10/18
When would payment be due
20:04, 30/10/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know full payment would be taken at the point of buying your voucher.
I hope this helps!
Ruth, itison Customer Support, 08:15, 31/10/18
Is it possible to have a 1 year old and a 3 year old in a room with 2 patents? Thanks
17:51, 26/11/18
Hi there,
Thanks for getting in touch.
I can confirm a max of 1 child is permitted per room with this deal.
Under 2’s stay free and ages 2 – 16 years require a supplementary charge of £30 for a camp bed; under 16’s must be accompanied by an adult.
You're welcome to discuss the possibility of adding an additional child to your stay with the hotel on 01433 621 219 and they'll be able to advise on any supplementary costs.
I hope this helps.
Rachael, itison Customer Support, 09:11, 27/11/18