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Hello what would it cost to upgrade to a family room
Cat, 07:52, 30/10/20
Hi Cat,
Thanks for getting in touch!
To check their availability for family rooms and the supplementary charges before buying a voucher, please contact Malmaison Edinburgh City directly and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 09:17, 30/10/20
Hi can I use this for Saturday the 6th of February
Jack, 11:51, 04/12/20
Hi Jack,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 13:00, 04/12/20
Hi
Is there an option for a cooked breakfast?
Thanks
Thomas
11:43, 22/11/20
Hi Thomas,
Thanks for getting in touch!
You're welcome to contact Malmaison Edinburgh City directly to discuss the breakfast options available.
I hope this helps!
Courtney, itison Customer Support, 10:03, 23/11/20
Hi,
Would it be possible to upgrade this deal to a 2 night stay?
14:07, 23/11/20
Hi there,
Thanks for getting in touch.
I'm happy to confirm your stay can be extended by a night for a supplementary charge; please discuss directly with th hotel.
I hope this helps!
Courtney, itison Customer Support, 16:41, 23/11/20
Hi I live in Glasgow if we are still in a lockdown situation would you extend the voucher timescale if I can’t use it .
11:37, 10/12/20
Hi there,
Thanks for getting in touch.
I can confirm this voucher can be used until Wednesday 31st March 2021.
I hope this helps answer your question though.
Jen, itison Customer Support, 12:02, 10/12/20
Hi and if lockdown tiers extends to 31.3 and I can’t travel through to Edinburgh would you extend the voucher then?
09:10, 12/12/20
Hi there,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
A business closes or is unable to fulfil your voucher
You’re unable to use your voucher because of travel restrictions or isolating
You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps.
Rachael, itison Customer Support, 08:27, 14/12/20
Hi just wondered as restrictions look like they are not going to be lifted anytime soon. Will this deal be extended into April/May/June??
Alison, 11:32, 24/02/21
Hi Alison,
Thanks for getting in touch.
We're still working through yesterday's Covid-19 announcement and discussing this with the venues we work with.
We hope our deals will be extended by a few months, or they will otherwise need to be taken off the site.
I hope this answers your question, though.
Courtney, itison Customer Support, 12:23, 24/02/21